Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Shift Manager
FedEx Supply Chain
Edwardsville, IL
07.2012 - Current
Trained and mentored new employees to maximize team performance.
Managed schedules, accepted time off requests and found coverage for short shifts.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Kept employees operating productively and working on task to meet business and customer needs.
Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Shift Supervisor
Bethel Eckert Enterprises
Collinsville, IL
03.2000 - 07.2012
Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Conducted routine inspections to check quality and compliance with established specifications.
Prepared, calibrated and monitored production levels to achieve targets.
Trained new employees and delegated daily tasks and responsibilities.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Created incentive programs and contests to support and award top performers.
Education
High School Diploma -
Belleville East
Belleville, IL
08.1987 - 05.1991
Skills
Training and mentoring
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Accomplishments
Opened 2 Fedex facilities in Brampton Ontario, Canada and Edwardsville, Illinois. Established safety procedures, work instructions and KPI standards.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.