David Scott
Austin,TX
Summary
Highly driven, customer-oriented General Manager with 11 years of experience focused on increasing production. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
Work History
General Manager
Domino's Pizza
Austin, TX
11.2011 - Current
- Ensured that all foods were prepared according to health department regulations.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
Cashier
Cracker Barrell Old Country Store
Buda, TX
12.2008 - 03.2010
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
La Feria High School
La Feria, TX05-2010
Skills
- Account Management
- Customer Relationship Management
- Sales
- Workflow Planning
- Customer Retention
- Service Quality Improvement
Timeline
General Manager
Domino's Pizza
11.2011 - Current
Cashier
Cracker Barrell Old Country Store
12.2008 - 03.2010
High School Diploma -
La Feria High School