David Raines

As result of Cox combining two Cox roles, I transitioned into the new direct sales role called Territory Sales Representative. I maintained all the duties of my direct sales role and adding multi dwelling unit sales. My added responsibilities included forming and maintaining successful relationships with apartment property managers in order to generate new revenue for Cox. I managed a portfolio of several properties and worked with their staff to ensure their tenants subscribed to Cox services. By working with property managers and assistance from Cox Account Managers, I was able to provide competitive offers to customers and generate business to the direct sales channel.

• Established long-term partnerships through consistent follow up and relationship building.
• Manage a portfolio of properties by creating relationships with property managers in multi dwelling units.
• Oranganized and attended events at properties in order to drive and generate sales.

During my role as a Territory Sales Representative, I took on a temporary assignment of a National Direct Sales Representative. During this time, my focus was to travel to different Cox Markets with the goal of upgrading homes from Coaxial to fiber to eligible homes.

• Conducted two-week long market visits promoting benefits of fiber upgrades to existing customers.
• Enhanced customer knowledge of fiber benefits.
• Coordinated installation schedules for Cox customers transitioning to fiber systems.

This is a Door-to-door position at Cox I returned to after business to business sales at Cox. During this time, I had the same responsibilities of my former direct sales position. During this time however, we transitioned temporarily into an at-home based inbound sales approach during the beginning of Covid pandemic.

• Had to meet daily and monthly sales quotas.
• Ability to work without having to be micromanaged.
• Quickly adjusting to changing company policies.
• Learning new product information in the telecommunications field.
• Constantly adapting to changing technology and competing company offers.

During my year as a Cox Business Security Consultant, my duties changed from a residential role to a business-to-business sales role. I was part of the first four sales representatives to launch Cox Business security and surveillance in the San Diego Market. We were tasked to successfully launch this new product and make it successful. Through the creation of prospect lists, employee leads and door knocking, I generated sales to businesses for their security and surveillance systems. Consistently built relationships with account managers to bring new revenue to existing Cox Business customers and bring in new customers as well.

• Develop prospect lists.
• Present and sell surveillance and security features to existing and new business customers.
• Work with Cox vendors to provide customers with optimal security solutions and at times created new HFC construction projects.
• Helped with training new Business Security Consultants.

This is a door-to-door sales position involving sales to single family homes. Our daily routine involved bringing customers back to Cox, setting up new customers, or upgrading current customers with new services like internet, telephone, cable, and/or home security. Meeting customers face to face daily, working on assigned territory and constantly adjusting to changes successfully was part of this position.

• Had to meet daily and monthly sales quotas.
• Ability to work without having to be micromanaged.
• Quickly adjusting to changing company policies.
• Learning new product information in the telecommunications field.
• Constantly adapting to changing technology and competing company offers.
• Refined customer service and sales experience.
• Develop prospect lists.
• Answer questions about product features and benefits.

This position involved third party sales including internet, cable, and phone services. The majority of my sales were obtained through greeting and offering services to both new and existing Cox customers. Daily tasks included generating sales, answering customer questions, building rapport, following up with leads, and meeting daily and monthly quotas.

• Habitually met and exceeded company quotas.
• Trained new ambassadors to the program.
• Constantly followed up and completed sales over the phone and in person.

• Main tasks were finding people with a collections account through use of skip tracing websites, speaking to the customer, and ultimately transferring them over to a collector to settle their debt.
• Learned to deal with high stress/high volume calls.
• Acquired high levels of knowledge regarding debt collection practices.
• Used auto dialer systems to contact debtors.
• Gained leadership skills as I trained new skip tracers into the company.

Was responsible for assisting to customer questions both in person and over the phone, maintaining a clean workplace, and constantly having to meet sales quotas. Frequently asked to perform manager duties such as marketing and closing the store at the end of the day.

• Received recognition multiple times for outstanding sales, exceeding quotas, and up-selling customer products.
• Gained two years of customer service experience.
• Learned to deal with customer complaints without the need of manager supervision.