Open To Work
David Sheppard
Winter Haven,FL
Summary
Customer-focused professional skilled in relationship management and problem resolution. Proven ability to enhance customer satisfaction and drive team performance in the roofing industry. Excels in customer service and sales, leveraging strong communication skills to efficiently resolve issues and support organizational goals.
Overview
2027
2027
years of professional experience
Work History
Roofing Sales
Top Seal Roofing Services
Winter Haven, Florida
2023 - Current
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Delivered excellent service and personalized attention to customers in face-to-face and phone interactions.
Roofing Sales/Consultation Specialist
American Roofing and Construction
Winter Haven, Florida
04.2020 - 01.2023
- Coordinated with project managers to ensure on-time project execution and adherence to compliance standards.
- Developed comprehensive proposals detailing project scope and projected costs, facilitating informed client decisions.
- Consulted with clients on roofing materials and techniques, ensuring alignment with their needs and preferences.
General Manager/Sales Associate
Sheppard Roofing Services
Lake Hamilton, Florida
06.1998 - 09.2019
- Oversaw daily operations to optimize workflow across teams.
- Managed scheduling and resource allocation for roofing projects to meet client timelines.
- Developed strategic plans to enhance customer satisfaction and retention.
- Resolved customer complaints promptly to uphold high service quality.
Project Management
Roofcon Inc.
Mayfield, Kentucky
01.1994 - 07.1996
- Coordinated project activities, including budgeting, scheduling, resource allocation, and timeline management.
- Facilitated project management processes to ensure timely task completion within budget limits.
- Tracked and documented project progress in management software to maintain accuracy and accountability.
Repairs/Sales
Roberts Roofing
Miami, Florida
08.1990 - 01.1994
Skills
- Roof assessment
- Cost estimation
- Quality control
- Crew coordination
- Customer relationship management
- Customer service
- Supervision and leadership
- Problem solving
- Attention to detail
- Effective communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
$52000/yr - $200000/yrTimeline
Roofing Sales/Consultation Specialist
American Roofing and Construction
04.2020 - 01.2023
General Manager/Sales Associate
Sheppard Roofing Services
06.1998 - 09.2019
Project Management
Roofcon Inc.
01.1994 - 07.1996
Repairs/Sales
Roberts Roofing
08.1990 - 01.1994
Roofing Sales
Top Seal Roofing Services
2023 - Current