David Shetrone
Summary
20 years plus in Automotive Industry. Promoting exceptional skills in customer service and issue resolution. Consistently Maintain Top Level CSI andTotal sales numbers.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Service Advisor
Berkeley Honda
Berkeley
02.2020 - Current
- Guided customers through service options and recommendations to enhance understanding and decision-making.
- Scheduled appointments and optimized service department workflow to improve customer experience.
- Collaborated with technicians to ensure prompt vehicle repairs and minimize service delays.
Customer Service Representative
Salvation Army Thrift Store
Oakland
03.2019 - 06.2020
- Assisted customers in locating items and providing product information.
- Processed transactions using point-of-sale systems efficiently and accurately.
- Maintained a clean and organized sales floor to enhance customer experience.
Shop Assistant
Skyler Electric
Grass Valley
01.2016 - 11.2016
- Provided mobile repair and maintenance services for fleet vehicles at various locations.
- Repaired a variety of vehicle repairs from minor to major
- Help Field Technicians located needed shop equipment and parts
Service Advisor
Autonation Honda Fremont
Fremont
07.2005 - 12.2015
- Assisted customers in understanding service options and recommendations.
- Scheduled appointments and managed service department workflow efficiently.
- Coordinated with technicians to ensure timely completion of vehicle repairs.
Service Manager
Guaranteed Auto Service
Hayward
08.2001 - 07.2005
- Managed daily operations of service department to ensure smooth workflow.
- Trained and mentored staff on customer service and technical skills.
- Oversaw scheduling and dispatching of repair orders for efficiency.
Education
Diploma - Automotive Engineering
Butte College
Oroville, CA 01.1998 - 06.2000
Skills
- Customer service
- Vehicle inspection
- Parts ordering
- Service scheduling
Timeline
Service Advisor
Berkeley Honda
02.2020 - Current
Customer Service Representative
Salvation Army Thrift Store
03.2019 - 06.2020
Shop Assistant
Skyler Electric
01.2016 - 11.2016
Service Advisor
Autonation Honda Fremont
07.2005 - 12.2015
Service Manager
Guaranteed Auto Service
08.2001 - 07.2005
Diploma - Automotive Engineering
Butte College
01.1998 - 06.2000