DAVID SHIPLEY
Grand Blanc,MI
Summary
Experienced Manager with an analytical and driven approach to overseeing Operations. Successful at establishing strong business practices, adhering to compliance requirements and promoting enhancements.
Overview
39
39
years of professional experience
Work History
Service and Warranty Director
Templeton Building Company
Birmingham, Michigan
11.2023 - Current
- Responsible for all aspects of service and warranty items, to include sales and service.
- Increased division efficiency by streamlining processes and implementing new management strategies.
- Fostered positive work environment through open communication channels and transparent decision-making processes.
- Managed multiple ongoing projects while increasing net profit percentages.
Regional Operations Manager
Patio Enclosures
09.2022 - 09.2023
- Developed processes to save on costs and prevent losses for Sales and Operations departments.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Led weekly meetings with regional Operations and Sales staff to review progress, address challenges and drive timely task completion.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Responsible for Michigan, Illinois, Wisconsin, and Minnesota markets.
Director of Operations
Victors Home Solutions
10.2020 - 09.2022
- Oversaw Production and Sales activities in accordance with business objectives.
- Increased production while lowering costs and increasing profit margin.
- Defined and implemented operational policies and guidelines
- Monitored Production, Sales and Administrative processes to keep operations running smoothly
- Led change and transformation across business areas to deliver benefits and align company resources.
National Director of Installation
LeafFilter
2 2017 - 10.2020
- Oversaw all aspects of Operations, to include new office openings and continued growth of existing offices
- Coordinated Install, Marketing, and Sales plans to facilitate growth and continued quality customer experiences
- Directed training improvements to reduce knowledge gaps and eliminate work force performance inefficiencies
- Oversaw 24 offices across the Midwest region and $283 million in annual revenues.
COPORATE INSTALLATION MANAGER
LeafFilter
1 2013 - 2 2017
- Oversaw the operations of multiple existing and new offices, to include recruiting, hiring and training of all personnel
- Provided technical direction and support to installation teams during start up and ongoing installation
- Supervised field installation staff and handled escalated field issues.
Owner
H&D CONSTRUCTION
05.2010 - 01.2013
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Responsible for Sales and Production.
REGIONAL INSTALLATION MANAGER
OWENS CORNING BASEMENT EXPERTS
06.2004 - 05.2010
- Responsible for training of Sales and Install to ensure proper operations
- Oversaw daily operations of customer service and contractor relations.
Home Inspector
BRICKKICKER HOME INSPECTIONS
05.2000 - 08.2003
- Educated home buyers about residences and important concerns to help each make optimal purchasing decisions.
Field Supervisor
Everdry Waterproofing
09.1990 - 06.2000
- Responsible for training of Sales and Production teams.
- Monitored timelines and managed field schedules
- Developed resolutions for issues that arose during field operations
- Resolved customer issues and built strong, productive relationships with project stakeholders.
Gunners Mate
U.S. NAVY
09.1985 - 09.1990
Skills
Staff Motivation
Performance Improvement
Staff Training and Development
Customer relationship development
Operations Management
Cross-functional Team Coordination
Timeline
Service and Warranty Director
Templeton Building Company
11.2023 - Current
Regional Operations Manager
Patio Enclosures
09.2022 - 09.2023
Director of Operations
Victors Home Solutions
10.2020 - 09.2022
Owner
H&D CONSTRUCTION
05.2010 - 01.2013
REGIONAL INSTALLATION MANAGER
OWENS CORNING BASEMENT EXPERTS
06.2004 - 05.2010
Home Inspector
BRICKKICKER HOME INSPECTIONS
05.2000 - 08.2003
Field Supervisor
Everdry Waterproofing
09.1990 - 06.2000
Gunners Mate
U.S. NAVY
09.1985 - 09.1990
National Director of Installation
LeafFilter
2 2017 - 10.2020
COPORATE INSTALLATION MANAGER
LeafFilter
1 2013 - 2 2017
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