David Silvasman
Spring Hill,FL
Summary
Dynamic leader with a proven track record at Vitality Senior Living, enhancing customer satisfaction through meticulous attention to detail and robust problem-solving skills. Excelled in team leadership, fostering a positive and supportive work environment. Achieved significant improvements in service delivery by leveraging a friendly attitude and strong interpersonal skills.
Overview
33
33
years of professional experience
Work History
Lead Server
Vitality Senior Living
01.2023 - Current
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Crew Team Member
Wawa
02.2019 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Assistant Manager
CoreLife Eatery
10.2016 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Skyline Chili
08.2004 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Caterer
Ruby Tuesday
03.2003 - 04.2015
- Maintained strict adherence to food safety guidelines, ensuring the health and well-being of all attendees at catered functions.
- Enhanced event presentation by creating visually appealing food displays and arrangements.
- Developed strong relationships with guest for seamless event coordination and timely deliveries of supplies needed.
Assistant Manager
SUBWAY®Restaurants
01.1997 - 09.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Crew Lead
McDonald's
02.1992 - 04.1997
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
Education
Graduate Certificate -
Chaberlain High
Tampa, FL05.1995
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
Timeline
Lead Server
Vitality Senior Living
01.2023 - Current
Crew Team Member
Wawa
02.2019 - Current
Assistant Manager
CoreLife Eatery
10.2016 - 10.2019
Assistant Manager
Skyline Chili
08.2004 - 01.2016
Caterer
Ruby Tuesday
03.2003 - 04.2015
Assistant Manager
SUBWAY®Restaurants
01.1997 - 09.2010
Crew Lead
McDonald's
02.1992 - 04.1997
Graduate Certificate -
Chaberlain High