David Sipiala
Saginaw
Summary
Expert in enhancing customer experiences and efficiently resolving issues. Demonstrated success in surpassing sales targets through effective communication and customer-centric strategies. Proven track record in onboarding and mentoring new team members, contributing to overall team success. Specialized skills in communication, problem-solving, and time management ensure exceptional service delivery.
Overview
9
9
years of professional experience
Work History
General service specialist
Mister Car wash
Saginaw
09.2021 - 11.2025
- Providing information and up selling of specific washes and programs offered, general maintenance on machinery within the wash, including hands on replacement of several systems.
- As one of the senior employees, one of my duties were the training of new hires; I had trained over twenty-five employees since my start date at several different locations.
- Achieved multiple consecutive months as top membership sales performer.
- Delivered consistent customer service in a fast-paced environment.
- Trained new employees throughout my tenure with the company, contributing to team performance and retention.
Direct marketing representative
1-800-Hansons
Saginaw
11.2018 - 03.2020
- We actively canvassed areas to produce leads for the sales team, I specifically had to help with the occasional installations of windows, as well as the occasional sales process as they were short staffed at the time.
- I would also fill in as an impromptu manager often.
- Consistently generated high-quality leads and supported sales reps directly.
- Trained majority of the marketing staff during my tenure.
- Functioned as impromptu/team lead when needed.
Senior technician
Valvoline instant oil change
Saginaw
06.2016 - 07.2018
- Performed preventative maintenance on vehicles daily, ranging from oil changes to fluid replacements and throttle body cleanings.
- The role encompassed both mechanical and customer service.
- Up selling the additional services was important.
- Ranked as top seller of additional services consecutively during my tenure.
- Maintained high service efficiency and quick turnaround time.
- Mentored and trained most of the team, including future management staff; some of which still remain there to this day.
Education
Diploma -
Mackinaw High School
Saginaw, MINone - Welding, Computer networking
Delta College
Saginaw, MISkills
- Customer service
- Sales expertise
- Employee training
- Sales techniques
- Machine maintenance
Timeline
General service specialist
Mister Car wash
09.2021 - 11.2025
Direct marketing representative
1-800-Hansons
11.2018 - 03.2020
Senior technician
Valvoline instant oil change
06.2016 - 07.2018
Diploma -
Mackinaw High School
None - Welding, Computer networking
Delta College