David Smith
Jamaica,Queens
Summary
A detailed experience educational background & professional experience in Patient Care, Supervisory Management, Customer Service, Hospitality & Food & Beverage Management and Computer skills.
Overview
14
14
years of professional experience
Work History
Patient Care Associate ED & Subspecialty Clinic
Elmhurst Hospital Center
NY
09.2018 - Current
- Check patients' vital signs, weight, measure, obtain specimens, and update patient charts.
- Flow coordinator during COVID-19 epidemic crises.
- Under the direction of the Clinical Nurse, performs technical duties and selected treatments, procedures, and activities that contribute to safe and efficient delivery of patient care.
- Responsible for providing direct patient care.
- Perform first aid care, such as dressing changes, bandaging, and cleaning of wounds, irrigation, and cleansing of ears.
- Administers emergency first aid, including life support procedures.
- Assist with cystoscopy procedures.
- Assist dental surgeon in sedation room.
- Assist dermatology doctors with procedures.
Temperature Screener
Northwell Health
03.2020 - 01.2021
- Provide Patient Care, check vitals and update patients charts, Temperature Screening.
Home Health Aide
Madison York Assisted Living
11.2017 - 09.2018
- Maintained care records that include any changes of doctor’s orders, diet, or personal living activities
- Assisted clients to medication department
- Provided toileting services, assist with grooming
- Ensured all residents are accounted for on designated shift
- Reported changes to residents’ condition and needs to appropriate supervisor
- Completed appropriate visit records and reports in a timely manner.
Internship: Nursing Assistant
Dry Harbor Nursing Home
Middle Village, NY
01.2018 - 01.2018
- Assisted immobilized residents with various tasks - spreading bed, transferring from bed to wheelchair, feeding residents, assisting with delivering food from dietitian to residents, assisting weighing and showering patients.
- Prepared, occupied, and unoccupied beds.
- Assisted with grooming.
- Provided emotional support to family members during difficult times.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Customer Service Supervisor
Digicel Store
New Kingston, Jamaica
02.2011 - 05.2016
- Implemented programs designed to increase employee engagement within the team.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Trained new customer service representatives on company policies and procedures.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
Education
Associate Science Degree- Pending -
Kingsborough Community College of The City University of New York
Brooklyn, NY08.2024
New York Medical Career Training Center
01.2018
Bulkan Educational Institute
01.2017
CHOW Institute
01.2016
Rockfort V.T.C
01.2009
Skills
- Super Epic user
- Microsoft Word
- Excel & PowerPoint
Industry
- Health Care
- Telecommunications
- Food/Hospitality Industry
Timeline
Temperature Screener
Northwell Health
03.2020 - 01.2021
Patient Care Associate ED & Subspecialty Clinic
Elmhurst Hospital Center
09.2018 - Current
Internship: Nursing Assistant
Dry Harbor Nursing Home
01.2018 - 01.2018
Home Health Aide
Madison York Assisted Living
11.2017 - 09.2018
Customer Service Supervisor
Digicel Store
02.2011 - 05.2016
Associate Science Degree- Pending -
Kingsborough Community College of The City University of New York
New York Medical Career Training Center
Bulkan Educational Institute
CHOW Institute
Rockfort V.T.C
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