Ny Phu
San Jose,CA
Summary
California Certified Medical Assistant with more than 15 years’ experience in the fast-paced environment of internal medicine office and pediatric office. Handling confidential paperwork, administering medication and providing quality care. Established record of reliability and increasing positive report with patients, family, and staff.
Overview
17
17
years of professional experience
Work History
Patient Care Coordinator/Medical Assistant II
Stanford healthcare, Hoover
10.2017 - 05.2018
- Act as a liaison between patients and the residents; ensure that patients receive the care they need and they understand their medical condition, medications, and other instructions
- Prepares the necessary information (i.e
- Lab and procedural results), equipment and supplies for the exam
- Assists physicians with procedure set-ups, patient procedures and examinations
- Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration(vaccinations) and injections and other necessary tests (urine dipstick, urine pregnancy test, blood glucose testing, performing EKGs.)
- Administers medication following approved procedures and only after checking medication and dose with a licensed person
- Schedule patient -physician appointments for new and returning patients, using the EPIC
- Informs patient's authorization of approved medication and forms
- Support front offices with checking in and out, collecting payment for new and returning patients
- Assists with all messaging from the patient to the physician in a timely manner (inbox, CRM, my health message.)
Clinical Assistant/Medical Assistant II
Stanford Health Care-Medical Specialty Clinic
09.2016 - 09.2017
- Performance patient care, including vital signs, weights, rooming, medication administration (vaccinations) and injections and other necessary tests
- Administer medication following approved procedures and only after checking medication and dose with a licensed person
- Check in/ checkout and schedule and edit and maintain patient physicians apt for returning pt, using Epic system
- Maintain clean or orderly exam rooms, hallways and work areas
- Assists with all messaging from the patient to the physician in a timely manner
- Performs other related and incidental duties as needed or required.
Medical Assistant II
Stanford Healthcare Alliance’s University Healthcare Alliance, Kwok Pediatric and Internal Medicine
08.2013 - 08.2016
- Welcome patients and obtain their medical history and relevant information: chief complaint, allergy reactions, vital signs, weights, health maintenance and rooming’s assisting with procedures, medication and administration (vaccinations) and injection and other necessary tests
- Obtain laboratory samples and complete paperwork
- Prepared patients for examination procedures
- Prep the chart: checking to see if lab/ x-ray/ consultation notes / other tests were ordered at last visit and ensure that they are in the charts prior to the visit and using quick abstraction also
- Perform follow-up on abnormal labs/ results and messages as instructed
- Provides injections/ immunizations following protocol
- Performs and assist with the referrals process
- Check inventory supplies and orders medical and office supplies twice weekly and maintain central supplies are up to date
- Check and record fridge and freezer temperature daily
- Progress request for Rx refill and new Rx according to established practice by using Epic system
- Perform waived test (urine dipstick) , pregnancy test / blood glucose test , strep test , perform EKG , PFT, 6 minutes walking test, orthostatic blood pressure, Pedi checkup (audiometer and Snellen ), ear lavage
- Process referrals and assure referrals and related pokerworks are faxed to the correct facility/ specialist and obtain prior authorization by using their portal with Affinity Medical Group, Stanford Healthcare Alliance, Stanford Medicare Advantage , and Lucile Packard Children Hospital
- Assist with all my health messages from patients and pharmacies in Epic to physicians in a timely manner
- Check out patients and hand out all paper works and explain all procedures to patients and schedule the next visit apt
- Provide pt.’s instruction and education as directed by the physician
- Perform other related and incidental duties as needed or required
- Provide front/back office support and supervision
- Attended WebEx “Super User” and distributed the info to staff.
Medical Assistant
Dr. Robert Kwok and Dr. Ester Kwok, New Era Medical Clinic
06.2009 - 08.2013
- Greet customers over the phone, collect copayment, interpret the insurance and verifies insurance, schedule’s pt
- Appointment; retrieve pt.’s charts for doctors
- Rooms, take vital signs and prepped patients, billing and follow-up with denial cases
- Check in and check out patients
- Follow-up with pharmaceuticals information if needed for refill/ new Rx requested and all other related messages to pt
- Hand out referral and explain the instructions to pt
- Performed tests such as EKG, urine test, pregnancy test, PFT, Snellen and audiometer, Strep test, Orthostatic blood pressure, 6 minutes walking test and other assigned jobs by doctors.
Medical Assisting Technology Externship, Cobb Pediatric, PC
09.2008 - 10.2008
- Venipuncture, phlebotomy, vital signs, charting, doctor assisting and other tests.
Front Office Dentist
Yi, Tsu Cheng
07.2006 - 08.2009
- Answering the phone, checking in and checking out patients
- Verify insurance, collect copayments, chart filling, explain treatment plan, maintain the reception area, data entry, and maintain patient’s accounts.
- Posted payments and charges to patient accounts and participated in billing processes.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Submitted patient statements and medical billing to insurance companies.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Used Software to maintain and update over Number medical records.
Medical Assistant
Eastridge Medical Center, Dr.Truong Ngoc Hien
04.2005 - 11.2005
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Receptionist medical front office
Downtown Medical Clinic, Dr. Thai Quang Minh
06.2000 - 03.2005
Education
Associate of Science - Medical Assisting Technology
Lincoln Technical College
9.2008
Certified California Medical Assistant - Medical Assisting
CCMA
12.2003
Certificate -
Boston Reed College
Skills
- EPIC super user/ Epic EMR
- Bilingual Vietnamese (Written/Verbal)
- Taking and recording vital signs
- Interview patient
- Giving injections
- EKG/ Ear lavage
- POC: Strep test/ Pregnancy test/Glucose/Urine test/ Vision-Hearing test / Breathing treatment
- Explaining treatment procedure to patient / tests and treatments scheduling
- Following up on patient visits and scheduling apt / My health message –In basket
- Obtain Prior Authorization for medications , medical forms ,and referrals to specialists
- Maintaining inventory and ordering monthly supplies
- Provide front/ back office support and supervision
- Internet savvy/ Microsoft office (Word/ Excel/ PowerPoint/ Outlook) / other office software and equipment
Timeline
Patient Care Coordinator/Medical Assistant II
Stanford healthcare, Hoover
10.2017 - 05.2018
Clinical Assistant/Medical Assistant II
Stanford Health Care-Medical Specialty Clinic
09.2016 - 09.2017
Medical Assistant II
Stanford Healthcare Alliance’s University Healthcare Alliance, Kwok Pediatric and Internal Medicine
08.2013 - 08.2016
Medical Assistant
Dr. Robert Kwok and Dr. Ester Kwok, New Era Medical Clinic
06.2009 - 08.2013
Medical Assisting Technology Externship, Cobb Pediatric, PC
09.2008 - 10.2008
Front Office Dentist
Yi, Tsu Cheng
07.2006 - 08.2009
Medical Assistant
Eastridge Medical Center, Dr.Truong Ngoc Hien
04.2005 - 11.2005
Receptionist medical front office
Downtown Medical Clinic, Dr. Thai Quang Minh
06.2000 - 03.2005
Associate of Science - Medical Assisting Technology
Lincoln Technical College
Certified California Medical Assistant - Medical Assisting
CCMA
Certificate -
Boston Reed College
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