Ny Yen Phu

Working as oncall interpreters , Hannna

• Act as a liaison between patients and the residents; ensure that patients receive the care they need and they understand their medical condition, medications, and other instructions
• Prepares the necessary information (i.e
• Lab and procedural results), equipment and supplies for the exam
• Assists physicians with procedure set-ups, patient procedures and examinations
• Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration(vaccinations) and injections and other necessary tests (urine dipstick, urine pregnancy test, blood glucose testing, performing EKGs.)
• Administers medication following approved procedures and only after checking medication and dose with a licensed person
• Schedule patient -physician appointments for new and returning patients, using the EPIC
• Informs patient's authorization of approved medication and forms
• Support front offices with checking in and out, collecting payment for new and returning patients
• Assists with all messaging from the patient to the physician in a timely manner (inbox, CRM, my health message.)

• Performance patient care, including vital signs, weights, rooming, medication administration (vaccinations) and injections and other necessary tests
• Administer medication following approved procedures and only after checking medication and dose with a licensed person
• Check in/ checkout and schedule and edit and maintain patient physicians apt for returning pt, using Epic system
• Maintain clean or orderly exam rooms, hallways and work areas
• Assists with all messaging from the patient to the physician in a timely manner
• Performs other related and incidental duties as needed or required.

• Welcome patients and obtain their medical history and relevant information: chief complaint, allergy reactions, vital signs, weights, health maintenance and rooming’s assisting with procedures, medication and administration (vaccinations) and injection and other necessary tests
• Obtain laboratory samples and complete paperwork
• Prepared patients for examination procedures
• Prep the chart: checking to see if lab/ x-ray/ consultation notes / other tests were ordered at last visit and ensure that they are in the charts prior to the visit and using quick abstraction also
• Perform follow-up on abnormal labs/ results and messages as instructed
• Provides injections/ immunizations following protocol
• Performs and assist with the referrals process
• Check inventory supplies and orders medical and office supplies twice weekly and maintain central supplies are up to date
• Check and record fridge and freezer temperature daily
• Progress request for Rx refill and new Rx according to established practice by using Epic system
• Perform waived test (urine dipstick) , pregnancy test / blood glucose test , strep test , perform EKG , PFT, 6 minutes walking test, orthostatic blood pressure, Pedi checkup (audiometer and Snellen ), ear lavage
• Process referrals and assure referrals and related pokerworks are faxed to the correct facility/ specialist and obtain prior authorization by using their portal with Affinity Medical Group, Stanford Healthcare Alliance, Stanford Medicare Advantage , and Lucile Packard Children Hospital
• Assist with all my health messages from patients and pharmacies in Epic to physicians in a timely manner
• Check out patients and hand out all paper works and explain all procedures to patients and schedule the next visit apt
• Provide pt.’s instruction and education as directed by the physician
• Perform other related and incidental duties as needed or required
• Provide front/back office support and supervision
• Attended WebEx “Super User” and distributed the info to staff.

• Greet customers over the phone, collect copayment, interpret the insurance and verifies insurance, schedule’s pt
• Appointment; retrieve pt.’s charts for doctors
• Rooms, take vital signs and prepped patients, billing and follow-up with denial cases
• Check in and check out patients
• Follow-up with pharmaceuticals information if needed for refill/ new Rx requested and all other related messages to pt
• Hand out referral and explain the instructions to pt
• Performed tests such as EKG, urine test, pregnancy test, PFT, Snellen and audiometer, Strep test, Orthostatic blood pressure, 6 minutes walking test and other assigned jobs by doctors.

• Answering the phone, checking in and checking out patients
• Verify insurance, collect copayments, chart filling, explain treatment plan, maintain the reception area, data entry, and maintain patient’s accounts.
• Posted payments and charges to patient accounts and participated in billing processes.
• Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
• Submitted patient statements and medical billing to insurance companies.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Used Software to maintain and update over Number medical records.

• Venipuncture, phlebotomy, vital signs, charting, doctor assisting and other tests.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.