Nwenilia Anderson
Countryside,IL
Summary
Dynamic Practice Manager at Mount Sinai Hospital with a proven track record in enhancing patient satisfaction and optimizing operational efficiency. Expert in budget management and strategic planning, fostering a culture of employee engagement and collaboration. Successfully implemented transformative policies that improved practice capabilities and minimized hospital admissions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
IL
Mount Sinai Hospital
Chicago, IL
09.2007 - 08.2024
- Oversee, direct, and inspire medical practice for diverse specialty physicians and caregivers across Family Medicine, Pediatrics, Dermatology, Ob Gyne, Ophthalmology, Physical Therapy, and Behavior Health.
- Engage with management to develop strategies and solutions promoting sustainable change, securing transformational results, and advancing practice capabilities.
- Encourage leadership team to champion change and initiate strategic initiatives that minimize hospital admissions.
- Establish supportive culture and utilize problem-solving methods to refine processes and strengthen trust
- Collaborate with leadership to increase efficiency and team performance via Performance Mana
- Enhance project management methods, tools, training, and practice protocols and policies
- Oversee key financial management tasks including budget management, payroll monitoring, and revenue cycle
- Assessed data from multiple sources to pinpoint trends and avenues for improvement within practice
- Orchestrated consistent meetings with staff to review operational matters and enhance interdepartmental communication.
- Supervised all elements of routine practice operations involving front desk reception, appointment scheduling, billing and coding, insurance verification.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Created and implemented policies and procedures for effective practice management.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Radiographer
L and M Medical
Chicago, IL
09.2004 - 09.2013
- Regularly serviced imaging equipment according to manufacturer guidelines.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
- Provided assistance to physicians and other technologists during complex procedures.
- Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
Radiographer
La Rabida Children's Hospital
Chicago, IL
12.2006 - 03.2013
- Operated mobile imaging equipment to capture medical information at patients' bedsides, operating, and emergency rooms.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Analyzed digital images using computer-aided detection systems for abnormalities or disease processes when appropriate.
- Collaborated with physicians to interpret images and determine if additional views are needed for diagnosis or treatment purposes.
Education
Associates - Applied Science
01/2004
01.2004
Skills
- NextGen EMR/EHR Super User
- Meditech
- EPIC SuperUser
- Microsoft Office Suite
- API
- Performance Manager
- Talent Aquisition
- NextGen EMR/EHR Super User
- Meditech
- EPIC SuperUser
- Microsoft Office Suite
- API
- Performance Manager
- Talent Aquisition
Certification
- IEMA Division of Nuclear Safety- #5000506096
- ARRT Eligible- #402699
Timeline
IL
Mount Sinai Hospital
09.2007 - 08.2024
Radiographer
La Rabida Children's Hospital
12.2006 - 03.2013
Radiographer
L and M Medical
09.2004 - 09.2013
Associates - Applied Science
01/2004
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