KIA BOWEN
Columbia,US
Summary
Eligibility: Current Federal Employee (GS 8, step 4)
Current Title: Health Technician- Certified Ophthalmic Assistant (COA), Certified Ophthalmic Scribe
Summary of Qualifications: Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Excels in troubleshooting problems and building successful solutions with leadership and co-staff. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Coordinates and participates in a spectrum of projects involving administration duties not related to clinical work. High-level successful contact with visitors, veterans and callers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Experienced Certified Ophthalmic Assistant
Columbia VA Healthcare Center
Columbia, US
04.2019 - Current
- Supported patient flow goals with skilled intakes and immediate documentation of patient information
- Reviews patients' compliance with testing and procedures through positive engagement strategies
- Documented patients' medical histories for ophthalmologists using EMR systems
- Collected anatomical and functional ocular measurements for patients' eyes and surrounding tissue
- Coordinate and participate in a spectrum of projects involving administration duties not related to clinical work
- High-level contact with visitors, veterans and callers.
- Direct administrative support to section chief and nurse case managers
- Plans/organizes ways to achieving and improving the quality, effectiveness, and timeliness of good clinic flow
Certified Ophthalmic Technician / Referrals Specialist
Palmetto Health Ophthalmology
Columbia, US
06.2013 - 04.2019
- Supported ophthalmologists completing both in-office and advanced surgical procedures
- Prepare written correspondence and other documents, such as newsletters, congressional inquiries, responses to reconsiderations, verbal and/or written inquires from staff and other internal/external customers
- Provide advice to management and resolve problems that arise in administering staff
- Advise staff on the types of appointments, such as permanent, temporary, term, competitive and excepted service.
Ophthalmic Technician
Palmetto Retina Center
Columbia, US
08.2012 - 05.2013
- Coordinated patient flow goals with skilled intakes and immediate documentation of patient information
- Helped ophthalmologist triage patients' issues by telephone and in-person for diverse emergencies
- Supported ophthalmologists completing both in-office and advanced surgical procedures.
Ophthalmic Technician
Columbia Eye Clinic
Columbia, US
04.2011 - 04.2012
- Supported patient flow goals with skilled intakes and immediate documentation of patient information
- Performed the complete work-up of patients prior to seeing their designated physician, which involved making sure the patient has successfully disclosed their most updated systemic information as well as ocular history
- Worked with the latest state-of-the-art diagnostic equipment
- Utilized prior experience, computer skills, and knowledge of electronic health records (EHR) software to perform complex tasks.
Ophthalmic Technician / Doctor's Assistant
Cape Fear Eye Associates
Fayetteville, US
02.2007 - 03.2011
- Completed visual acuity tests, retinoscopy and refractometry with minimal oversight
- Assisted ophthalmologists with detecting refractive errors and managing patients' ocular disorders
- Supported ophthalmologists completing both in-office and advanced surgical procedures
- Improved outcomes by educating patients about how to use and care for corrective lenses.
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Southern New Hampshire University03.2024
Skills
- Microsoft Office (Word, Excel, PowerPoint, & Publisher)
- NextGen Healthcare Information Systems:
- Electronic Medical Record (EMR)
- Electronic Practice Management (EPM)
- Horizon Practice Plus Electronic Scheduling System Super User
- OneChart Super User
- CPRS Records System
- Physician Assistance
- Intake Management
- Process Implementation
- Risk Management
- Information Systems Development
- Employee Performance Evaluations
- Interdepartmental Functions Coordination
- Risk Analysis
- Hospital Coordination
- Project Oversight
- Administrative Staff Supervision
- Training and Mentoring
Certification
- Cardiopulmonary Resuscitation (CPR) & First Aid Certified, American Red Cross, 12/2023
- Certified Ophthalmic Scribe, Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO), 08/31/2016
- Certified Ophthalmic Assistant, Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO), 06/11/2015
References
References available upon request.
Timeline
Experienced Certified Ophthalmic Assistant
Columbia VA Healthcare Center
04.2019 - Current
Certified Ophthalmic Technician / Referrals Specialist
Palmetto Health Ophthalmology
06.2013 - 04.2019
Ophthalmic Technician
Palmetto Retina Center
08.2012 - 05.2013
Ophthalmic Technician
Columbia Eye Clinic
04.2011 - 04.2012
Ophthalmic Technician / Doctor's Assistant
Cape Fear Eye Associates
02.2007 - 03.2011
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
- Cardiopulmonary Resuscitation (CPR) & First Aid Certified, American Red Cross, 12/2023
- Certified Ophthalmic Scribe, Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO), 08/31/2016
- Certified Ophthalmic Assistant, Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO), 06/11/2015
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