Lindsey Kaba

August 2011 - March 2026: Payment Poster II - TRAINER: Payment posting & Reconciliation of EFT, ACH and lockbox checks in NextGen and EPIC systems for Professional Services. Insurance denials, correspondence, refunds and follow-up. Daily use of insurance provider and clearinghouse portals, obtaining 835 files and remittances as needed. Upload remittances or correspondence into o. Epic Together Care Super User for the EPIC go-live in January 2020.

Trained new staff on all payment posting rules and procedures via Microsoft Teams, available anytime to answer questions or help solve discrepancies.

Collaborated with billing and customer service departments to resolve any payment issues or concerns.

Maintained a daily reconciliation report to ensure there were zero payment posting errors, and all denials and deductible amounts were posted to the patients accounts.

Identified overpayments and initiated refunds for insurance carriers.

Consistently exceeded productivity goals each day.

Utilized Microsoft Excel, Teams, Outlook, Word and MFA (Multi-Factor Authentication) on a daily basis.