David Smith Jr.
Madison,WI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
District Registrar
Verona Area School District
05.2019 - Current
- Processed 5,500 new and returning student registrations a year
- Conduct and facilitate Open Enrollment and Charter School admission and enrollment
- Prepared and filed various state reports to The Department of Public Instruction
- Provide excellent customer service to parents and students.
- Implemented effective communication strategies to keep students informed about important deadlines, policies, and updates related to their enrollment status.
- Verified paperwork accuracy and checked for completion before processing.
- Ensured accurate student records by diligently maintaining and updating information in database.
- Coordinated effectively with admissions offices to streamline acceptance notifications and enrollment procedures for incoming students.
- Facilitated student registration with admissions and records departments for smooth administration processes.
Worship Team Leader
Northside Christian Assembly
11.2021 - Current
- Recruited volunteers for choirs and worship teams.
- Organized special events such as concerts or conferences that promoted community involvement and spiritual growth opportunities for attendees.
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Sourced, modified and prepared class curricula and targeted lesson plans based on subject matter requirements.
- Created customized arrangements tailored to fit the unique strengths of each musician while maintaining cohesiveness across ensemble performances.
- Recruited talented musicians and vocalists to build a diverse worship team, ensuring the representation of various skills and backgrounds.
- Supported pastoral staff in service planning by offering insight on appropriate music choices for sermon topics and themes.
- Managed administrative tasks such as scheduling, communication, and budgeting to ensure the smooth operation of the worship department.
- Coordinated music and special vocals for worship services.
- Wrote and implemented innovative worship programs and documented worship plans for easy future retrieval.
Call Center Representative
CLEAResult
02.2018 - 05.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Process and quality check customer and trade allies' rebate applications
- Analyze income documentation
- Data Entry into a CRM database
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Uber Partner Driver
Uber Technologies
02.2017 - 02.2018
- Transport customers to desired destinations safely in a timely manner
- Upkeep maintenance, and cleanliness of car
- Provide friendly customer service.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
Youth Ministry Director & Worship Leader
Chicago City Life Center
09.2015 - 10.2016
- Select appropriate curricula or class structures for youth lessons
- Counsel individuals regarding interpersonal, health, financial, or religious problems
- Collaborate with other ministry members to establish goals and objectives for religious education programs or to develop ways to encourage program participation
- Schedule and attend special youth events such as camps, conferences, meetings, seminars, or retreats
- Confer with clergy members, congregational officials, or congregational organizations to encourage support of or participation in religious education activities
- Attend workshops, seminars, or conferences to obtain program ideas, information, or resources.
Cashier
Target
12.2013 - 01.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Calculate total payments received during a time period, and reconcile this with total sales
- Process merchandise returns and exchanges
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Request information or assistance using paging systems
- Compute and record totals of transactions
- Offer customers carry-out service at the completion of transactions.
Camp Counselor
Ace Day Camp
07.2012 - 08.2014
- Worked with children ages 5-17
- Helped develop media program
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation
- Confer with management to discuss and resolve participant complaints
- Evaluate recreation areas, facilities, and services to determine if they are producing desired results
- Take residents on community outings
- Provide for entertainment and set up related decorations and equipment
- Take residents on community outings
- Direct special activities or events such as aquatics, gymnastics, or performing arts.
Cashier
Sears
12.2012 - 05.2013
- See skills listed above.
Education
Bachelor's of Music in Music -
Columbia College Chicago
Chicago, IL05.2017
Skills
- Administrative Leadership
- Project Management
- Website Management
- Musical proficiency
- Parent relationship management
- Analytical Thinking
- Microsoft Office
- Data Entry
- Computer Skills
- Written Communication
- Customer Service
Timeline
Worship Team Leader
Northside Christian Assembly
11.2021 - Current
District Registrar
Verona Area School District
05.2019 - Current
Call Center Representative
CLEAResult
02.2018 - 05.2019
Uber Partner Driver
Uber Technologies
02.2017 - 02.2018
Youth Ministry Director & Worship Leader
Chicago City Life Center
09.2015 - 10.2016
Cashier
Target
12.2013 - 01.2016
Cashier
Sears
12.2012 - 05.2013
Camp Counselor
Ace Day Camp
07.2012 - 08.2014
Bachelor's of Music in Music -
Columbia College Chicago
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