David Stark
Tecumseh,MI
Summary
Detail-oriented and reliable professional with a strong work ethic. Committed to upholding core principles of integrity and accountability. Thrives in collaborative environments and performs well under pressure. Experienced in working with diverse teams and seeking opportunities to utilize expertise for driving success.
Overview
28
28
years of professional experience
Work History
Field Technical Specialist
CNHI
Tecumseh , MI
04.2024 - Current
- Elevated overall customer experience through improvement initiatives.
- Support CNH dealer network on technical issues.
- Provided data for budget allocation to engineering and management
Manager of Client Services and Field Operations
CNHI
Tecumseh , MI
08.2014 - 04.2024
- Provided technical support to Case IH dealers.
- Managed many data points and budgets to improve dealer service capabilities.
- Worked directly with customers and dealers to provide solutions.
- Worked on many resources to provide customers with the best experience possible.
Commercial Product Trainer for Sales and Marketing
Case IH
Racine , WI
01.2008 - 08.2014
- Designed and developed web, instructor, and sales support training materials for Case IH.
- Strategically planned and supported National Training events.
- Contributed to the development of improved future product development in collaboration with the engineering department.
Subject Matter Expert
Raytheon Professional Services
Troy , MI
01.2005 - 01.2008
- Provide subject matter expertise for the design and development of curriculum outlines, design documents, storyboards, graphic illustrations, and beta reviews for Web, Instructor, Video, and Virtual courses.
- Created and instructed global learning initiatives for GM, Caterpillar, Midas, and John Deere.
Technical Service Engineer
Ford Motor Company
Dearborn , MI
01.2001 - 01.2005
- Supported and guided Ford dealership technicians in providing prompt technical support.
- Instructed live and recorded video training courses.
- Wrote video scripts and reviewed WBT courses for technical content.
- Developed weekly schedules for 25 employees.
- Kept management informed with regular status reports on a weekly basis.
- Coordinated activities related to the successful launch of new products.
Chrysler/Ford Technician
Bob Ridings Ford, Jeep, Chrysler and Dodge
Taylorville , IL
01.1998 - 01.2000
- Service Technician.
- Primarily worked on trucks.
Chrysler Technician
Performance Dodge
Springfield , IL
01.1997 - 01.1998
- Service Technician.
- Worked on all products sold.
Education
Bachelor of Automotive Technology -
Southern Illinois University Carbondale
05.2001
Associates of Automotive Technology -
Chrysler Apprentice Program (CAP)
08.1999
Associates of Automotive Technology -
Southern Illinois University Carbondale
08-1999
Skills
- Knowledgeable in CNH systems
- Knowledgeable in Microsoft Office applications
- Very team oriented and work well with others
- Able to work within allowed budgets and time
- Experienced in many facet's of agriculture
Training
- Root Cause Problem Solving
- Glint Survey
- Kaizen Project Trained
- 19 ASE Certifications (currently not renewed)
Timeline
Field Technical Specialist
CNHI
04.2024 - Current
Manager of Client Services and Field Operations
CNHI
08.2014 - 04.2024
Commercial Product Trainer for Sales and Marketing
Case IH
01.2008 - 08.2014
Subject Matter Expert
Raytheon Professional Services
01.2005 - 01.2008
Technical Service Engineer
Ford Motor Company
01.2001 - 01.2005
Chrysler/Ford Technician
Bob Ridings Ford, Jeep, Chrysler and Dodge
01.1998 - 01.2000
Chrysler Technician
Performance Dodge
01.1997 - 01.1998
Bachelor of Automotive Technology -
Southern Illinois University Carbondale
Associates of Automotive Technology -
Chrysler Apprentice Program (CAP)
Associates of Automotive Technology -
Southern Illinois University Carbondale
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