Shamariah Orozco

• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
• Resolved complaints to satisfy customers and encourage future transactions.
• Improved first-call resolution rates by efficiently managing customer issues and complaints.
• Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
• Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
• Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
• Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
• Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
• Developed strong rapport with customers, fostering long-term relationships that resulted in repeat business.
• Contributed to maintaining a positive work environment through active participation in team meetings, trainings, and workshops.
• Identified areas for process improvement and provided suggestions to management that led to more effective communication within the department.
• Reduced call wait times by quickly identifying customer needs and directing them to the appropriate department or resource.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Implemented new technologies such as precision farming tools and data analytics platforms to streamline farm operations and promote efficiency gains.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.

• Solved precision agriculture system issues both in-field, on site at dealership, and remotely, improved operations, and provided excellent customer service.
• Collaborated with growers to determine their needs and deliver quick and effective precision solutions.
• Promote new and improved precision solutions by offering, installing, and supporting demo units in grower machines.
• Directly took calls from growers regarding issues on their precision equipment, scheduled and completed service calls to the customer location to repair the issues.
• Continuously increased knowledge of precision systems through trainings and research in order to walk growers and other dealer locations through solutions as well as provide in-field repairs.
• Installed guidance systems on both new and old machines.
• Worked side by side with the sales team to effectively offer the solutions that would fit a grower's needs when purchasing new or used equipment.
• Provided complete support on Trimble, Case, New Holland, Raven, Precision Planting, Headsight, and SurePoint (SureFire) precision agriculture systems.
• Planned and installed RTK+ base stations at customer locations.
• Provided extensive support on planters both with base level systems and Precision Planting systems.
• Completed in-field machine startups with grower to assist in setting and understanding their new equipment.
• Assisted growers with integration of AFS Connect Farm and Fleet in their operation.
• Provided one on one training to growers and other dealership technicians for on-equipment precision farming systems as well as off-equipment systems such as AFS Connect and AFS View.

• Solved precision agriculture system issues both in-field, on site at dealership, and remotely, improved operations, and provided excellent customer service.
• Collaborated with growers to determine their needs and deliver quick and effective precision solutions.
• Promote new and improved precision solutions by offering, installing, and supporting demo units in grower machines.
• Directly took calls from growers regarding issues on their precision equipment, scheduled and completed service calls to the customer location to repair the issues.
• Continuously increased knowledge of precision systems through trainings and research in order to walk growers and other dealer locations through solutions as well as provide in-field repairs.
• Installed guidance systems on both new and old machines.
• Worked side by side with the sales team to effectively offer the solutions that would fit a grower's needs when purchasing new or used equipment.
• Provided complete support on Trimble, Case, New Holland, Raven, Precision Planting, Headsight, and SurePoint (SureFire) precision agriculture systems.
• Planned and installed RTK+ base stations at customer locations.
• Provided extensive support on planters both with base level systems and Precision Planting systems.
• Completed in-field machine startups with grower to assist in setting and understanding their new equipment.
• Assisted growers with integration of AFS Connect Farm and Fleet in their operation.
• Provided one on one training to growers and other dealership technicians for on-equipment precision farming systems as well as off-equipment systems such as AFS Connect and AFS View.

• Collected soil samples in client fields to gather data regarding nutrient information.
• Utilized soil nutrient information to create maps to provide application recommendations to growers.
• Gathered yield data from farmer harvest seasons to advise implementation of better practices for future growing seasons.
• Assisted in creation of prescription application for both seeding and fertilization operations.
• Performed analysis of prescription implementation to ensure the benefit to the client.
• Assisted in installation of moisture sensing probe systems and utilized the data collected to make water management decisions in a client's field.
• Operated a tractor and Veris implement to collect electrical conductivity, pH, and OM information.
• Upon collection of each type of data, imported information to the correct system and cleaned the data for more accurate results.

• Collected soil samples in client fields to gather data regarding nutrient information.
• Utilized soil nutrient information to create maps to provide application recommendations to growers.
• Gathered yield data from farmer harvest seasons to advise implementation of better practices for future growing seasons.
• Assisted in creation of prescription application for both seeding and fertilization operations.
• Performed analysis of prescription implementation to ensure the benefit to the client.
• Assisted in installation of moisture sensing probe systems and utilized the data collected to make water management decisions in a client's field.
• Operated a tractor and Veris implement to collect electrical conductivity, pH, and OM information.
• Upon collection of each type of data, imported information to the correct system and cleaned the data for more accurate results.

• Entered daily sales and services into computer system for review by management.
• Generated and shipped out customer invoices.
• Maintained accounts receivable documentation electronically and on paper.
• Researched and resolved billing disputes with tact and efficiency.
• Analyzed cost control, and provided timely financial information to support company goals.
• Handled customer relations.
• Managed and electronically recorded purchase order information from vendors to track and document new parts as well as tracking accounts payable.
• Assisted in pricing and tracking new and existing parts.
• Produced reports regarding technician productivity to submit the information to management.

Also worked at Viaero Wireless between 02/2017 and 08/2017

• Continuously researched new technologies including phones, tablets, and other internet devices to successfully educate myself in matters regarding my position.
• Explained complex plan and technological processes to customers to aid in a better understanding of their monthly charges as well as their cellular devices.
• Created monthly charge quotes to identify the most beneficial, cost efficient monthly plan for both new and existing customers.
• Analyzed customer account balance to detect and correct any errors or incorrect charges.
• Effectively communicated with customers regarding information on their account and answered any questions that may follow.
• Managed the incoming and outgoing currency by balancing a computer operated register at the start and end of the day.
• Filled out and submitted deposits. Prepared outgoing shipments with accuracy.
• Received incoming shipments, paying close attention to the transfer details paralleled with the contents received.
• Quickly resolved billing, shipment, or balance issues upon detection of the error.
• Communicated new and existing sales and offers to clients to increase store productivity.

Also worked at Viaero Wireless between 02/2017 and 08/2017

• Continuously researched new technologies including phones, tablets, and other internet devices to successfully educate myself in matters regarding my position.
• Explained complex plan and technological processes to customers to aid in a better understanding of their monthly charges as well as their cellular devices.
• Created monthly charge quotes to identify the most beneficial, cost efficient monthly plan for both new and existing customers.
• Analyzed customer account balance to detect and correct any errors or incorrect charges.
• Effectively communicated with customers regarding information on their account and answered any questions that may follow.
• Managed the incoming and outgoing currency by balancing a computer operated register at the start and end of the day.
• Filled out and submitted deposits. Prepared outgoing shipments with accuracy.
• Received incoming shipments, paying close attention to the transfer details paralleled with the contents received.
• Quickly resolved billing, shipment, or balance issues upon detection of the error.
• Communicated new and existing sales and offers to clients to increase store productivity.