Summary
Overview
Work History
Education
Skills
Timeline

Cheryl Aluxek

Holyoke,MA

Summary

Experienced professional in customer service management and logistics with a strong background in client assessments and personalized care plan development. Extensive experience in hospice care enhances skills in crisis intervention and conflict resolution. Effective communicator dedicated to improving client outcomes through tailored support and advocacy. Proven track record of facilitating impactful workshops that address diverse client needs.

Overview

10
10
years of professional experience

Work History

Case Manager Specialist

BHN
01.2025 - 01.2026
  • Coordinated client assessments and crafted personalized care plans for optimal support.
  • Provided crisis intervention to clients in distress, ensuring immediate assistance.
  • Documented case notes per organizational policies to maintain compliance.
  • Created discharge plans detailing post-treatment steps for successful societal reintegration.
  • Maintained accurate electronic documentation of case notes according to regulations.
  • Facilitated group sessions and workshops on diverse topics for client engagement.

Clubhouse Specialist

Forum House
06.2023 - 12.2024
  • Created personalized care plans aligned with individual needs and preferences.
  • Facilitated skill-building workshops to promote independence and social engagement.
  • Established relationships with employers to generate job opportunities for clients.
  • Maintained detailed records of services delivered, tracking progress towards goals.

Global Logistics Manager

Ineos Melamines
06.2016 - 05.2023
  • Managed global supply chain operations, ensuring timely shipments and optimal efficiency.
  • Managed both international and domestic customer service.
  • Coordinated with vendors to refine shipping schedules and reduce costs by 45%.
  • Trained staff on best practices for international shipping documents.
  • Analyzed customer requirements to identify most efficient transportation routes.

Hospice Care Volunteer

Baystate Health
2018 - 2022

Demonstrated respect, friendliness, and. willingness to help wherever I was needed

  • Offered respite care for family members, allowing them time to rest and recharge while ensuring continued patient support.
  • Enhanced patient comfort by providing compassionate end-of-life care and support.
  • Improved quality of life for terminally ill patients by performing routine personal care tasks, such as bathing, grooming, and feeding.
  • Promoted a peaceful environment through ambient music, aromatherapy and calming activities tailored to individual preferences.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

No Degree - Business Administration And Management

Holyoke Community College, Holyoke, MA

Skills

Patient care

Supply chain management

Customer/client satisfaction

Case documentation

Client engagement

Counseling

Computer / Microsoft

Problem solving

Conflict resolution

Case management

Email/telephone etiquette

Individualized counseling

Staff management

Organized/multitasking

Group therapy

Treatment planning

Patient/ client assessment

Timeline

Case Manager Specialist - BHN
01.2025 - 01.2026
Clubhouse Specialist - Forum House
06.2023 - 12.2024
Global Logistics Manager - Ineos Melamines
06.2016 - 05.2023
Holyoke Community College - No Degree, Business Administration And Management
Hospice Care Volunteer - Baystate Health
2018 - 2022
Cheryl Aluxek