David Steele
Riverside
Overview
19
19
years of professional experience
Work History
Service Manager
Pride Hyundai Of Seekonk
Seekonk, MA
08.2023 - Current
- Led service team to enhance customer satisfaction and improve service delivery processes.
- Developed training programs for staff to ensure adherence to quality standards and operational efficiency.
- Implemented new scheduling system, optimizing resource allocation and reducing wait times for clients.
- Analyzed service performance metrics to identify areas for improvement and drive strategic initiatives.
Service Advisor
Kia of Attleboro
Attleboro, MA
04.2021 - 08.2023
- Provided exceptional customer service by actively listening to client concerns and recommending appropriate services.
- Facilitated service appointments, ensuring optimal scheduling and efficient workflow management.
- Collaborated with technicians to communicate repair needs and service updates effectively.
- Educated customers on vehicle maintenance, enhancing their understanding of recommended services.
Service Advisor
Grieco Automotive Group
Johnston, RI
09.2018 - 03.2020
- Provided exceptional customer service by actively listening to client concerns and recommending appropriate services.
- Facilitated service appointments, ensuring optimal scheduling and efficient workflow management.
- Collaborated with technicians to communicate repair needs and service updates effectively.
- Educated customers on vehicle maintenance, enhancing their understanding of recommended services.
Service Manager
Grieco Masarati, Alpha Romeo and Fiat
Johnston, RI
01.2017 - 03.2018
- Directed team operations to enhance productivity and employee engagement.
- Administered financial oversight of service department expenses and payroll to ensure budget compliance.
Service Advisor
Grieco Chrysler Jeep Dodge Ram
Johnston, RI
01.2015 - 03.2017
- Provided exceptional customer service by actively listening to client concerns and recommending appropriate services.
- Facilitated service appointments, ensuring optimal scheduling and efficient workflow management.
- Collaborated with technicians to communicate repair needs and service updates effectively.
- Educated customers on vehicle maintenance, enhancing their understanding of recommended services.
Assistant service manager
Peboys
Providence, RI
01.2014 - 01.2015
- Supervised and directed employee performance to enhance team productivity.
- Supported operational and sales initiatives by collaborating with management.
Tire Technician/Sales Associate/Assistant Store Manager
Town Fair Tire
Warwick, RI
01.2007 - 01.2014
- Installed tires and aligned vehicles
- Retail and other various sales duties
- Managed employees
- Assisted Manager in operations and sales
Education
High School - undefined
East Providence High School
East Providence, RI01.2005
Skills
- Oversaw team operations and strategic initiatives to enhance productivity
- Facilitated effective team collaboration to enhance project outcomes
- Facilitated collaborative solution brainstorming sessions to drive innovative problem-solving
Timeline
Service Manager
Pride Hyundai Of Seekonk
08.2023 - Current
Service Advisor
Kia of Attleboro
04.2021 - 08.2023
Service Advisor
Grieco Automotive Group
09.2018 - 03.2020
Service Manager
Grieco Masarati, Alpha Romeo and Fiat
01.2017 - 03.2018
Service Advisor
Grieco Chrysler Jeep Dodge Ram
01.2015 - 03.2017
Assistant service manager
Peboys
01.2014 - 01.2015
Tire Technician/Sales Associate/Assistant Store Manager
Town Fair Tire
01.2007 - 01.2014
High School - undefined
East Providence High School