David Steger
Grovetown,GA
Summary
U.S. Army Veteran currently seeking a Full Time Position as a Customer Support Engineer. Solution-focused Customer Support Engineer with strong capabilities in maintaining high productivity and efficiently completing tasks. Skilled in technical troubleshooting, customer relationship management, and issue resolution. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Logistics Specialist/Inventory Specialist
Starbucks Corporation
Augusta, Georgia
12.2020 - Current
- Exceptional knowledge of inventory planning of the Plant operation lines and stocking of the production lines
- High knowledge of HMI/User interface of Bastian robotics
- High use of Technical Knowledge of Manufacturing Production Lines
- Exceptional knowledge of receiving inventory and maintaining inventory.
Warehouse/Firearms Receiver (GS5)
Aafes Main Post Exchange
Fort Gordon, Georgia
07.2018 - 11.2020
- Exceptional warehouse management of receiving Aafes inventory in the stores system in a timely manner
- Provided exceptional customer service to all freight providers and customers picking up items from the warehouse
- Exceptional Problem solving of inventory issues in a timely manner.
Seasonal Tier 2 Technical Support Specialist
Taxslayer Corp
Evans, Georgia
12.2016 - 04.2017
- Exceptional customer service to Taxslayer Software Clients
- Helped clients working with equipment like printers and scanners
- Able to multitask while being in tax season with high volume of clients
- Helped configure, network, and setup software and the client's equipment.
Firearms Manager
Gander Mountain
Augusta, Georgia
06.2015 - 08.2016
- Extensive knowledge of firearms and extensive firearm questions
- Reliable team member and always training new hires for the department
- Managing stock room of current inventory and firearms sent out for repair.
Hardlines Rep
Cabelas Inc.
Augusta, Georgia
03.2015 - 06.2015
- Exceptional customer service for customers questions and concerns
- Kept shelves restocked and organized for a great presentation
- Always had a lending hand to customers and fellow employees.
U.S. Signal Corp Soldier
U.S Army Signal Corp
Fort Gordon, Schweinfurt, Camp Marmal, GA, Germany, Afghanistan
06.2009 - 01.2015
- Proficient with Extensive number of clients and helpdesk services
- Supervised operation and organizational maintenance of IT equipment
- Installed, operated, and performed maintenance on communication subsystems, security plans, coordinates, configures, and management of tactical satellite communication system for command and control in support of HQDA, FORSCOM.
Education
Diploma of HVAC services - Heating and Air
Augusta Technical College
05.2019
High School Diploma - General Studies
Homer Senior High School
06.2006
Skills
- Effective Team Leader
- Hands-On Technical Ability
- Exceptional Technical Support Knowledge
- Equipment Inventory Manager
- Effective Customer Support Troubleshooting
- Exceptional Knowledge of Microsoft Suite
- Exceptional Logistics/Data Knowledge
- Resolving Problems
- Exceptional knowledge of Help Desk Equipment
- Exceptional Warehouse Management
- Windows 7, 8, 10 Knowledge
- Initiative-taking Professional
- Technical Troubleshooting
- Call Management
- Customer service excellence
Accomplishments
- Team Leader over six soldiers in 2010 and 2013
- Awarded Four Army Achievement Medals 2010-2014
- Awarded Two Global War on Terrorism Service Medals
- Equipment Inventory List manager for over $4 million dollars' worth of IT equipment
- Co-lead an IT/Help Desk team during Operation Enduring Freedom deployment in Northern Afghanistan 2010-2011
- Established and maintained Telephone and Internet Communications (Helpdesk) via satellite for U.S. Army and other military service members during deployment
References
- Hollis Tessmer, Business Manager Imaging Services, VA, (843) 336-7780
- Geoffrey Cooper, Taxslayer Tier 3 IT Services, (706) 306-0184
- Danielle Rogne, Warehouse Manager Aafes Fort Gordon, (706) 910-8271
- Brandon Stabler, Sr Transportation Analyst Starbucks Corporation, (803) 348-4787
Timeline
Logistics Specialist/Inventory Specialist
Starbucks Corporation
12.2020 - Current
Warehouse/Firearms Receiver (GS5)
Aafes Main Post Exchange
07.2018 - 11.2020
Seasonal Tier 2 Technical Support Specialist
Taxslayer Corp
12.2016 - 04.2017
Firearms Manager
Gander Mountain
06.2015 - 08.2016
Hardlines Rep
Cabelas Inc.
03.2015 - 06.2015
U.S. Signal Corp Soldier
U.S Army Signal Corp
06.2009 - 01.2015
Diploma of HVAC services - Heating and Air
Augusta Technical College
High School Diploma - General Studies
Homer Senior High School