Lilian Tista
Summary
Dependable employee bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
Overview
19
19
years of professional experience
Work History
Sales/Ordering Specialist
Metal Wood Glass Innovations
03.2021 - Current
- Increased project accuracy by thoroughly creating proposals and analyzing construction blueprints and specifications, identifying the scope of work, quantifying materials and labor required, and ultimately compiling the costs into a bid or quote.
- Place orders & coordinating with shipping departments to guarantee on-time delivery of all orders.
- Assisted customers with approving and placing orders, addressing concerns or issues as they arose.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for bulk purchases.
- Maximized profits through strategic price negotiations with suppliers while maintaining quality standards.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Prepared and mailed/email invoices to customers, processed payments, and documented account updates.
General Manager
Genghis Grill - Build Your Own Stir Fry
03.2013 - 03.2021
- Managed staff of 50 sales associates, 3 team leaders and 1 assistant managers.
- Development Manager- in charge of training plans for management and team for 6 restaurants
- Profitability Strategist for 6 restaurants
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Assistant Manager
Genghis Grill - Build Your Own Stir Fry
09.2012 - 03.2013
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Genghis Grill - Build Your Own Stir Fry
06.2011 - 09.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Store Manager
Suraj Corporative
01.2007 - 06.2011
- Organize client files
- Managed inventory control, cash control, and store opening and closing procedures.
- Processes invoices and payments
- Process outgoing orders
- Create PDF for client approval
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Alerted customers to upcoming sales events and promotions.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Supervised and directed all merchandise and shipment processing.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
Education
Associate of Arts - Graphic Design
Houston Community College
Houston, TXSkills
- Development program manager
- Effective schedule coordination
- Effective team leader
- Adaptable learner
- Skilled in financial oversight
- Experienced client relations manager
- Ensures data integrity
- Inventory management
- Dedicated work ethic
- Bilingual in Spanish and English
- Dedicated team contributor
- Microsoft Outlook, Word, Excel,
Timeline
Sales/Ordering Specialist
Metal Wood Glass Innovations
03.2021 - Current
General Manager
Genghis Grill - Build Your Own Stir Fry
03.2013 - 03.2021
Assistant Manager
Genghis Grill - Build Your Own Stir Fry
09.2012 - 03.2013
Server
Genghis Grill - Build Your Own Stir Fry
06.2011 - 09.2012
Store Manager
Suraj Corporative
01.2007 - 06.2011
Associate of Arts - Graphic Design
Houston Community College
Additional Information
My main interest is to become successful in the field I work in and maintain a balance time between work and my son. Work and achieve as much experience as I can to grow skills and experience in a field I can pursue and retake my college in. Other of my interest is, health fitness, painting and drawing.
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