Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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David Stein

San Francisco

Summary

Dynamic Tour Manager with a proven track record in client relations and leadership. Skilled in effective problem-solving and cultural awareness, contributing to repeat business and exceptional customer experiences.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Tour Manager

Go West Tours
05.1992 - 10.2025
  • Managed daily tour activities to uphold safety standards and align with organizational policies.
  • Ensured repeat business by maintaining exceptional customer service standards and detailed oversight throughout the tour process.
  • Cultivated strong relationships with clients across diverse demographics, including Europeans, British, Australians, and Canadians.

Education

Master of Arts - French Literature, European Languages,

University of California, Berkeley
Berkeley, CA

Bachelor of Arts - French Literature, Political Science

Duke University
Durham, NC

High School Diploma -

Newton South High School
Newton, MA

Skills

  • Effective problem solving
  • Route planning
  • Client relations
  • Cultural awareness
  • Travel arrangements
  • Strong leadership
  • Expert on American History, American Democracy and Government
  • Organizational skills
  • Excellent communication
  • Public relations
  • Conflict resolution
  • Professionalism
  • Written communication

Accomplishments

    Directed tours from 3 to 18 days in many American and Canadian cities, national parks and historic landmarks

Certification

  • [Area of certification] Training - Certified Tour Guide with the San Francisco Tour Guide Guild[Timeframe]
  • Certificate of Travel from the San Francisco College of Travel

Languages

Spanish
Limited Working
French
Native or Bilingual
Italian
Limited Working
German
Limited Working

Timeline

Tour Manager

Go West Tours
05.1992 - 10.2025

Master of Arts - French Literature, European Languages,

University of California, Berkeley

Bachelor of Arts - French Literature, Political Science

Duke University

High School Diploma -

Newton South High School
David Stein