Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David St Fort

Short Hills,NJ

Summary

Diplomatic individual with excellent track record of setting records and exceeding company goals. Diversified skills include client retention, recruiting, sales promotion, marketing and project management. Works well independently to handle assignments and always ready to go beyond basics assignments.

Overview

12
12
years of professional experience

Work History

REPUTATION MANAGER

National Debt Relief
11.2015 - Current
  • Review settlement offers with clients and request additional funds or documents needed to speed up settlements
  • Handle all escalated calls from customer service, legal and retention department.
  • Responsible for resolving BBB complaints to result in clients either delete or inform BBB that their demands are satisfied
  • Persuade clients to amend company reviews on Trustpilot, Yelp, or Consumer Affairs to 5 stars

CUSTOMER SERVICE AGENT

Startek USA
01.2014 - 03.2015
  • Troubleshoot and resolved customers technical issues with service equipment
  • Corrected discrepancies on customer's accounts or upgrade services as requested by customers
  • Scheduled technician appointments to install, fix or replace defective equipment
  • Returned customer calls, responding to inquiries and complaints effectively.

ASSISTANT MANAGER

Gold Buyers at the Mall
09.2012 - 01.2014
  • Handled cash responsibly and managed inventories to be shipped
  • Responsible for opening and closing store
  • Maintained focus on promoting and driving sales, including execution of next season planning
  • Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.

Education

Master of Science - Finance

Liberty University
Lynchburg, VA
05.2024

Bachelor of Science - International Business

Liberty University
Lynchburg, VA
05.2014

Skills

  • Staff development
  • Data Interpretation
  • Mac & PC Software (MS Office, Salesforce)
  • Stakeholder Management
  • Sales and marketing
  • Superb time management skills
  • Reputation Management
  • Data Analytics
  • Negotiation and Conflict Resolution
  • Project Management

Languages

French
Native or Bilingual

Timeline

REPUTATION MANAGER

National Debt Relief
11.2015 - Current

CUSTOMER SERVICE AGENT

Startek USA
01.2014 - 03.2015

ASSISTANT MANAGER

Gold Buyers at the Mall
09.2012 - 01.2014

Master of Science - Finance

Liberty University

Bachelor of Science - International Business

Liberty University
David St Fort