Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
David Storm
Libertyville,IL
Work Preference
Summary
Dedicated Shift Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in problem-solving, employee training, and critical thinking, contributing to seamless operations and improved team performance.
Overview
24
24
years of professional experience
Work History
Shift Manager
True North
Libertyville, IL
02.2020 - Current
- Supervised daily operations to ensure adherence to company policies and standards.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated shift scheduling to optimize labor resources while maintaining service quality.
- Managed inventory levels, ensuring timely replenishment of stock and minimizing waste.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective communication.
- Analyzed operational data to identify trends, driving strategic decisions for improved performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
Parts Specialist
Dodge of Antioch Inc.
Antioch, IL
01.2017 - 02.2020
- Managed inventory levels to ensure timely availability of parts for service operations.
- Assisted technicians with parts identification and sourcing to enhance repair efficiency.
- Streamlined order processing by implementing a digital tracking system for parts requests.
- Developed strong vendor relationships to negotiate favorable pricing and delivery terms.
Emergency Medical Technician
Superior Ambulance
Mundelein, IL
01.2002 - 01.2007
- Administered emergency care and life support techniques in high-pressure situations.
- Operated advanced medical equipment, ensuring proper usage and maintenance protocols were followed.
- Collaborated with healthcare teams to streamline patient transport processes and improve response times.
- Conducted thorough assessments of patients to determine appropriate treatment plans and interventions.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Observed patient behavior to report changes to medical personnel.
Education
General Studies
College of Lake County
Grayslake, ILHigh School Diploma -
Grant Community High School
Fox LakeSkills
- Cash handling
- Decision-making
- Customer service commitment
- Employee training
- Punctual and reliable
- Customer service focus
- Handling customer complaints
- Relationship building
- Interpersonal skills
- Safety compliance
- Problem-solving
- Critical thinking
- Active listening
- Multitasking and prioritizing
- Attention to detail
Timeline
Shift Manager
True North
02.2020 - Current
Parts Specialist
Dodge of Antioch Inc.
01.2017 - 02.2020
Emergency Medical Technician
Superior Ambulance
01.2002 - 01.2007
General Studies
College of Lake County
High School Diploma -
Grant Community High School