David Strauch
Ashburn,VA
Summary
Customer service and operations professional with extensive experience in team leadership and client relationship management. Demonstrated success in driving performance improvements and streamlining workflows. Skilled in leveraging technology to enhance customer satisfaction and operational efficiency. Ready to contribute expertise in a new, dynamic industry.
Overview
8
8
years of professional experience
Work History
Service Advisor
BMW of Sterling
Sterling, VA
01.2025 - Current
- Achieved or surpassed monthly sales targets through effective customer rapport and inter-department collaboration.
- Provided accurate recommendations based on comprehensive knowledge of automotive systems and repairs.
- Integrated CDK proficiency into service flow while training colleagues to enhance sales performance.
Service Advisor/Lane Manager
Lindsay Volkswagen of Manassas
Manassas, VA
08.2022 - 08.2024
- Hired, trained, and motivated all new service department team members.
- Established and nurtured a customer base for a new dealership.
- Optimized technology and CRM usage to enhance revenue generation.
Service Advisor
Lindsay Volkswagen of Sterling
Sterling, VA
10.2019 - 08.2022
- Scheduled service appointments and managed workflow to ensure timely completion of automotive services.
- Maintained detailed records and processed service orders for efficient operations.
- Generated reports to analyze performance metrics and identify improvement areas.
Floor Sales Consultant
Advance Auto Parts
Centreville, VA
09.2018 - 08.2019
- Cultivated strong brand awareness of OEM parts and manufacturing processes.
- Guided customers in identifying and selecting automotive parts tailored to specific needs.
- Managed inventory levels while organizing stock effectively on sales floor.
Sales Consultant
Nu Look Landscape Service
Fairfax, VA
05.2018 - 07.2018
- Communicated product line information to potential customers.
- Facilitated end-to-end sales experiences by providing precise estimates.
Automotive Research Analyst Intern
Strategy Analytics
Boston, MA
05.2017 - 10.2017
- Conducted industry research, producing reports on technology trends and automotive innovations.
- Attended conferences in Washington, D.C., focusing on emergent automotive technology.
- Gained exposure to project management processes and stakeholder communication strategies.
Education
Some College (No Degree) - Mathematics & Accounting
Northern Virginia Community College
Annandale, VASkills
- CRM software proficiency
- Customer service excellence
- Account management
- Sales negotiation
- Complaint resolution
- Product training
Timeline
Service Advisor
BMW of Sterling
01.2025 - Current
Service Advisor/Lane Manager
Lindsay Volkswagen of Manassas
08.2022 - 08.2024
Service Advisor
Lindsay Volkswagen of Sterling
10.2019 - 08.2022
Floor Sales Consultant
Advance Auto Parts
09.2018 - 08.2019
Sales Consultant
Nu Look Landscape Service
05.2018 - 07.2018
Automotive Research Analyst Intern
Strategy Analytics
05.2017 - 10.2017
Some College (No Degree) - Mathematics & Accounting
Northern Virginia Community College