John Wilson
Port Saint Lucie,FL
Summary
Detail-oriented professional known for strong customer interaction tracking and service protocol implementation. Committed to fostering teamwork and enhancing operational performance within service departments.
Overview
7
7
years of professional experience
Work History
Service Advisor
Essential Ford
Stuart, Florida
08.2025 - Current
- Enhanced customer understanding of vehicle inquiries and service offerings.
- Maintained accurate records of customer interactions and services provided.
- Resolved customer concerns with professionalism and empathy.
Service Advisor
Bev Smith Toyota
Ft. Pierce, Florida
02.2025 - 08.2025
- Resolved customer challenges through specialized skills and extensive industry knowledge.
- Advised customers on critical maintenance and repair needs.
- Utilized industry expertise to deliver exceptional customer service consistently.
Assistant Manager
Sunrise Ford of Fort Pierce
Ft. Pierce, Florida
06.2022 - 02.2025
- Executed daily operational tasks and customer service initiatives to enhance team performance.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Guided junior staff on daily tasks, projects, and objectives to ensure alignment.
Service Manager
Vatland Chrysler Dodge Jeep Ram
Vero Beach, Florida
05.2018 - 06.2022
- Oversaw daily operations of service department to enhance customer satisfaction.
- Trained and mentored service staff on best practices and procedures.
- Collaborated with parts department to maintain optimal inventory for repairs.
- Implemented service protocols, improving efficiency and workflow processes.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Managed service staff to uphold compliance with company policies and standards.
Education
Certificate of Technical Studies - Fixed Operation And Variable Operations
NADA Academy
Tysons Corner, VA06-2022
High School Diploma -
Rock Island High School
Rock Island, IL06-1984
Skills
- Customer interaction tracking
- Team leadership
- Operational efficiency
- Conflict resolution
- Service protocol implementation
- Effective communication
- Problem solving
- Attention to detail
- Staff training and education
- Time management
- CRM software proficiency
- Documentation and reporting
- Team collaboration
- Multitasking and organization
- Quality inspection
- Customer retention strategies
- Warranty claims management
- Workflow optimization
References
References available upon request.
Timeline
Service Advisor
Essential Ford
08.2025 - Current
Service Advisor
Bev Smith Toyota
02.2025 - 08.2025
Assistant Manager
Sunrise Ford of Fort Pierce
06.2022 - 02.2025
Service Manager
Vatland Chrysler Dodge Jeep Ram
05.2018 - 06.2022
Certificate of Technical Studies - Fixed Operation And Variable Operations
NADA Academy
High School Diploma -
Rock Island High School