JASMINE JOHNSON
Sioux City,IA
Summary
I am very detail-oriented with experience in customer service, problem solving, and record keeping. I possess the ability to navigate diverse roles, from healthcare to customer support, ensuring adequate service and effective communication in every interaction. Highly experienced in data entry and technology.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
MidAmerican Energy
Sioux City, IA
05.2025 - Current
- Resolved complaints by providing effective solutions and ensuring customer satisfaction.
- Handled customer inquiries regarding energy services and billing issues.
- Assisted customers in setting up new service accounts and payment arrangements.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Updated customer databases with accurate information. with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Bench Technician
Pech optical
Sioux City, USA
07.2024 - 03.2025
- Constructed prescription eyewear tailored to individual consumer needs.
- Demonstrated attention to detail in all tasks to ensure accuracy.
- Verified accuracy of prescriptions on lenses to ensure quality standards.
- Diagnosed and repaired optical equipment, enhancing functionality and service reliability.
- Calibrated lenses to ensure compliance with quality standards.
- Detail oriented.
Card Dealer
Hard Rock Casino
Sioux City, USA
11.2023 - 04.2024
- Supported dealers during peak hours to ensure smooth game transitions and customer satisfaction.
- Inspected card decks for damage before dealing to players. for integrity before dealing cards to players.
- Verified deck integrity to promote trust among players. to uphold game fairness and enhance player trust.
- Fostered a welcoming atmosphere through entertaining games and attentive player engagement. by entertaining and engaging players at tables.
- Assisted fellow dealers during busy gaming hours to maintain efficiency. to fellow dealers during high-traffic periods.
- Maintained a positive attitude towards customers and other employees.
CNA
Mercy One Medical Center
Sioux City, USA
08.2021 - 07.2022
- Documented patient activities and recorded critical information in EMR system to ensure accurate and timely care.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall.
- Assisted with range of motion exercises and other rehabilitative activities.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient information in EMR system to ensure accurate records.
- Assisted patients with shaving, bathing, and oral hygiene to enhance personal hygiene and comfort.
- Provided exceptional customer service while interacting with patients, families, and guests to foster a supportive care environment.
Call Center Representative
MCI Telecommunications
Sioux City, USA
12.2020 - 08.2021
- Exceeded service goals by applying customer service, sales, and employee management best practices.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Upsold additional products or services to enhance customer experience.
- Resolved service and billing complaints by adjusting bills and processing refunds.
- Identified opportunities to upsell additional products or services when appropriate.
- Monitored customer satisfaction levels through surveys and feedback forms.
Education
High School Diploma -
East High School
Sioux CitySkills
- Customer service
- Customer engagement
- Customer need assessment
- Customer data management
- Customer interaction tracking
- Database management
- Quality control
- Attention to detail
- Detail orientation
- Problem solving
- Analytical problem solving
- Time management
- Team collaboration
- Adaptable
- Verbal and written communication
- Communication skills
- Consistent follow-up
Timeline
Customer Service Representative
MidAmerican Energy
05.2025 - Current
Bench Technician
Pech optical
07.2024 - 03.2025
Card Dealer
Hard Rock Casino
11.2023 - 04.2024
CNA
Mercy One Medical Center
08.2021 - 07.2022
Call Center Representative
MCI Telecommunications
12.2020 - 08.2021
High School Diploma -
East High School