Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

David Strickland

Falls Church,VA

Summary

Results-driven professional with strong CRM usage and customer outreach skills. Proven ability to build relationships and manage client interactions efficiently, focusing on problem-solving and delivering exceptional customer service.

Overview

6
6
years of professional experience

Work History

Appointment Setter

Setter
Merrifield, Virginia
07.2025 - Current
  • Communicated effectively with leads to gather necessary information.
  • Maintained organized records of client interactions and appointments.
  • Utilized CRM software to track and manage leads efficiently.
  • Responded to emails, telephone calls, and face-to-face inquiries from customers regarding appointment settings.
  • Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
  • Developed and maintained relationships with potential customers through phone conversations.

Pro Service Specialist

Floor and Decor
Falls Church, Virginia
08.2024 - 05.2025

Canvassed the store for contractors and assisted them with purchases and enrolled them in our loyalty program.

Made calls to potential pros and follow up calls with existing ones.

Handled POS transactions in cash, card, check, and text to confirm.

Help customers navigate the store and help them get everything they need to make their project a reality.

Pro Associate

Home Depot
Merrifield, Virginia
07.2021 - 04.2024

Provided excellent customer service while managing contractor's large orders.

Scheduled deliveries and will calls

Processed material take offs, truss packages, decks and fences.

Dealt directly with vendors to ensure best price/availability

Electrician

Outsource Staffing
Tysons Corner, Virginia
05.2020 - 12.2020
  • Installed electrical systems and components in residential and commercial buildings.
  • Interpreted blueprints and technical drawings to execute wiring layouts.
  • Utilized hand tools and power tools for efficient installation processes.
  • Installed conduit, wire and motor controls.
  • Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
  • Connected wires to circuit breakers, transformers, or other components.

Education

Certificate - Electrical Construction

NJATC
Manassas, VA
06-2009

Certificate - Automotive Engineering

Lincoln Technical Institute
Columbia, MD
06-2003

High School Diploma -

Falls Church High School
Falls Church, VA
06-2001

Skills

  • Customer outreach
  • Consultative selling
  • Sales support
  • Salesforce CRM
  • Salesforce
  • CRM usage
  • Customer service
  • Overcoming objections
  • Problem solving
  • Relationship building
  • Record keeping

Affiliations

  • fishing
  • kayaking
  • sailing
  • hiking
  • camping

Accomplishments

  • I was Pro Champion just about every quarter at Home Depot, meaning I had the most Pro Xtra signups and most sales.

Timeline

Appointment Setter

Setter
07.2025 - Current

Pro Service Specialist

Floor and Decor
08.2024 - 05.2025

Pro Associate

Home Depot
07.2021 - 04.2024

Electrician

Outsource Staffing
05.2020 - 12.2020

Certificate - Electrical Construction

NJATC

Certificate - Automotive Engineering

Lincoln Technical Institute

High School Diploma -

Falls Church High School
David Strickland