David Sumner
Oak Creek,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Service Center Manager
FedEx Freight
Oak Creek, WI
06.2022 - Current
- Improved customer satisfaction by implementing efficient service center processes and procedures.
- Reduced wait times for customers through streamlining scheduling and staff allocation.
- Enhanced team performance by providing regular training and development opportunities.
- Increased revenue with targeted marketing strategies to attract new clients.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and supplies.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Promoted a positive work culture by fostering open communication channels among team members.
- Collaborated with other departments to address cross-functional challenges and improve overall company efficiency.
Operations Manager
FedEx Freight
Oak Creek, WI
01.2010 - 06.2023
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Operations Supervisor
FedEx Freight
Oak Creek, WI
10.2007 - 01.2010
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Enlisted Soldier
US Army National Guard
Oak Creek, WI
01.1997 - 06.2009
- Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
- Enhanced physical fitness levels for all soldiers in the unit through rigorous training and personalized workout plans.
- Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
- Reduced equipment loss rates by implementing strict inventory management procedures and conducting regular inspections.
Operations Supervisor
United Parcel Service, UPS
Oak Creek, WI
04.2000 - 10.2007
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
Package Handler
United Parcel Service, UPS
Oak Creek, WI
01.1998 - 04.2000
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Education
Bachelor of Arts - Management
Ottawa University
Ottawa, KSSkills
- Staff Training
- Sales Planning
- Motivation
- Budget Analysis
- Staff Supervision
- Internal Auditing
- Performance Management
- Budget Management
- Problem Solving
Affiliations
- Currently an active member of the Veterans of Foreign Wars.
Timeline
Service Center Manager
FedEx Freight
06.2022 - Current
Operations Manager
FedEx Freight
01.2010 - 06.2023
Operations Supervisor
FedEx Freight
10.2007 - 01.2010
Operations Supervisor
United Parcel Service, UPS
04.2000 - 10.2007
Package Handler
United Parcel Service, UPS
01.1998 - 04.2000
Enlisted Soldier
US Army National Guard
01.1997 - 06.2009
Bachelor of Arts - Management
Ottawa University