David Swank
Hagerstown,MD
Summary
Dynamic manager with a proven track record at Sky Zone Trampoline Park, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction through effective conflict resolution and staff training. Skilled in project management, fostering a collaborative culture that maximized performance and maintained a safe, organized environment.
Overview
5
5
years of professional experience
Work History
Manager
Sky Zone Trampoline Park
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Maintenance Supervisor
Sky Zone Trampoline Park
08.2023 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
Team Lead
Sky Zone Trampoline Park
12.2022 - 11.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Party Host
Sky Zone Trampoline Park
02.2022 - Current
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Construction Assistant
Evolutionary Designs
09.2020 - 12.2021
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Utilized construction tools and machinery to effectively complete job site projects.
Education
High School Diploma -
Smithsburg High School
Smithsburg, MD06-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Sales techniques
- Conflict resolution
- Project management
- Maintenance planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeImportant To Me
Career advancementTimeline
Manager
Sky Zone Trampoline Park
11.2024 - Current
Maintenance Supervisor
Sky Zone Trampoline Park
08.2023 - Current
Team Lead
Sky Zone Trampoline Park
12.2022 - 11.2024
Party Host
Sky Zone Trampoline Park
02.2022 - Current
Construction Assistant
Evolutionary Designs
09.2020 - 12.2021
High School Diploma -
Smithsburg High School
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