David Telles
San Elizario,TX
Summary
Highly skilled and experienced warehouse dock worker with 26 years of hands on experience in loading and unloading freight efficiently and safely. Strong commitment to workplace safety and adherence to all company policies and procedures. Adept at operating various types of machinery and equipment. Proven ability to work with a variety of people, including customers, coworkers and supervisors.
Overview
13
13
years of professional experience
Work History
Service Center Manager
American & Effird, LLC/ Elevate Textiles
El Paso, Texas
11.2018 - Current
- Oversaw warehouse service center operations and ensured effective daily customer support.
- Resolved customer inquiries through phone, email, and service center records
- Resolved escalated customer issues by identifying and addressing root causes.
- Trained new employees on product knowledge, customer service techniques, and company policies.
- Trained team members on service procedures and company standards
- Approved inventory purchases to maintain stock levels.
- Managed scheduling, monitoring performance and creating daily reports.
- Communicated with warehouse staff on customer needs
- Established strong relationships with vendors to ensure timely delivery of products or services ordered by customers.
- Coordinated with IT teams on upgrades or changes needed for software systems used by the Service Center team.
- Reviewed service center documentation for accuracy and compliance
- Performed regular audits of departmental activities ensuring accuracy of information provided to customers.
- Ensured compliance with all applicable laws and regulations related to customer service operations.
- Delegated tasks to staff while establishing priorities and goals.
- Planned team meetings to review business results and discuss priorities.
- Interviewed candidates and provided feedback to HR on hiring decisions.
Warehouse Team Leader
American & Effird, LLC
El Paso, Texas
04.2014 - 11.2018
- Led warehouse team at thread distribution area
- Coordinated receiving, staging, and shipping tasks to ensure efficient daily warehouse operations
- Assigned work zones and guided staff through shift tasks
- Inspected incoming and outgoing materials for accuracy and damage
- Trained new employees on safety procedures and policies
- Operated power and manual pallet jacks for material movement
- Guided and supported warehouse staff in daily duties to enhance team effectiveness
- Collaborated with management teams from other departments, during managers' absence, to ensure smooth operation of business processes
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Removed damaged products from outgoing shipments during final inspections.
- Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Monitored employee performance and provided constructive feedback to foster skill development.
- Oversaw the maintenance of equipment used within the warehouse environment.
- Staged and sorted products for loading.
- Used computer and company software to enter shipment and inventory records.
- Loaded and unloaded trailers with care and efficiency.
- Scanned products to provide accurate tracking within warehouse management system.
- Used scanners to track parcel information, condition or receipt.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Education
High School Diploma -
San Elizario High School
San Elizario, TX05-1992
Skills
- Service center management
- Warehouse management
- Customer service
- Order processing
- Shipment tracking
- Inventory management
- Warehouse operations
- Service center systems
Timeline
Service Center Manager
American & Effird, LLC/ Elevate Textiles
11.2018 - Current
Warehouse Team Leader
American & Effird, LLC
04.2014 - 11.2018
High School Diploma -
San Elizario High School