David Thomas
Colorado Springs,CO
Summary
Manager Serve Safe Certified with many years in the restaurant industry. Excellent customer service with a flare of humor that guests enjoy and remember. Well-versed in the overall operations of full service dining and able to communicate clearly to guests on status of their order. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Merchandiser
Swire Coca-Cola
Colorado Springs, CO
01.2025 - Current
- Assisted with inventory management and product placement to enhance visibility and sales.
- Supported team in maintaining organized displays, ensuring compliance with brand standards.
- Participated in regular training sessions to stay updated on product knowledge and merchandising techniques.
- Monitored stock levels and communicated needs to ensure timely replenishment of merchandise.
- Maintained cleanliness and orderliness of display areas to create an inviting atmosphere for customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Manager Level 2
Whataburger
Colorado Springs, CO
10.2022 - 01.2025
- Coordinated team efforts to enhance operational efficiency and service delivery.
- Managed daily operations, ensuring compliance with company policies and procedures.
- Implemented process improvements to streamline workflow and reduce bottlenecks.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server, Bartender, Trainer
Fishlips Waterfront
Cape Canaveral, FL
06.2013 - 09.2022
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy and timely delivery to enhance dining experience.
- Trained new staff on restaurant protocols and efficient service techniques.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Resolved customer complaints promptly, maintaining positive relationships.
- Handled cash transactions and processed payments accurately and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Science - Business
The University of West Florida
Pensacola, FLSkills
- Serve Safe Certified
- Stock rotation (FIFO)
- Customer satisfaction
- Organization
- Guest service
- Cleanliness
- Cash handling
- Detail-oriented
- High volume dining
Certification
Manager Serve Safe Certified
Trainer
Manager
Timeline
Merchandiser
Swire Coca-Cola
01.2025 - Current
Manager Level 2
Whataburger
10.2022 - 01.2025
Server, Bartender, Trainer
Fishlips Waterfront
06.2013 - 09.2022
Bachelor of Science - Business
The University of West Florida