David Tidwell
Retired
Atlanta,TX
Summary
Dynamic Customer Service Representative with a proven track record at ATT, excelling in problem-solving and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and exceptional service. Skilled in technical support and adept at prioritizing customer needs, consistently exceeding service standards and fostering positive client relationships.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
ATT
10.1979 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Business Administration
Texas A@M ,Texarkana
Texarkana, TX12.1980
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Data entry
Customer relations
Critical thinking
Decision-making
Appointment scheduling
Complaint handling
Task prioritization
Technical support
Professional telephone demeanor
Prioritization
Order fulfillment
Travel planning
Timeline
Customer Service Representative
ATT
10.1979 - 02.2018
Bachelor of Science - Business Administration
Texas A@M ,Texarkana