David Valladares
Spokane
Summary
Professional bilingual customer service specialist with deep expertise in managing customer inquiries and resolving issues efficiently. Strong focus on teamwork and delivering results, adapting seamlessly to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Avista Utilities
07.2023 - Current
- Addressed customer questions and concerns regarding products, prices and availability
- Assisted with credit negotiations, payment extensions and arrangements
- Partnered with customer to resolve complaints (First Call Resolution)
- Reported electric and gas emergencies/outages
- Responded to utility commission and agency inquiries
- Provided information on company programs and services
- Promote an environment of teamwork and collaboration with other departments in order to better support the needs of our customers
Customer Service Representative
Unify Financial Credit Union
10.2022 - 04.2023
- Responded to new and existing member inquiries in English and Spanish
- Facilitated opening of accounts and provided recommendations for Credit Union products and services
- Input new membership accounts accurately and efficiently using established Credit Union policies and procedures
- Maintained profiles to meet members' future needs by conducting financial needs analysis
- Processed member transactions e.g
- Receiving and disbursing funds, posting deposits, loan payments, withdrawals, cash advances, and processing mail transactions efficiently and accurately
- Proficient in Speed Pay, Lexis Nexis, Symitar/Episys, Consumer lending certified, Symitar, Q2, Blue Point, CC & Account Revision, Centrix, OnBase, and CPI Card Group
Swing Driver - Lead
Fedex Express
11.2018 - 10.2022
- Organized drivers' routes to ensure they deliver the required quota, while being able to meet FedEx's delivery turnaround times
- Assisted management with last minute restructuring of delivery routes due to employee callouts, vehicle repairs, or packages left behind
- Assigned work time schedules for morning shift drivers
- Audited driver timesheets to ensure breaks and time recordings are compliant with California State law
- Trained and certified new employees on defensive driving, as well conducting ride a longs to identify opportunities for improvement
- Responsible for writing up accident/injury reports and reviewing them with the impacted driver to help determine ways to prevent future occurrences
Education
Pierce College
01.2017
High School -
Chatsworth Charter High School
01.2015
Skills
- Fluent in Spanish
- Advanced Microsoft Office Skills
- Computer Skills
- Analytical Skills
- Confidentiality
- Diplomacy
- Complex Problem Solving
- Customer Service
- Verbal Communication
- Written Communication
- Attention to Detail
- Flexibility
- Adaptability
- Organization
- Data Management
Certification
Maximo - Work Management
Designer - Gas & Electric
District Driving Instructor
Flagger
Timeline
Customer Service Representative
Avista Utilities
07.2023 - Current
Customer Service Representative
Unify Financial Credit Union
10.2022 - 04.2023
Swing Driver - Lead
Fedex Express
11.2018 - 10.2022
High School -
Chatsworth Charter High School
Pierce College
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