David Van Oss
Lakeville,MN
Summary
Dynamic leader with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
18
18
years of professional experience
Work History
Learning Ambassador
Amazon
12.2017 - 07.2022
- Led small group sessions to help students review and practice concepts.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
- Supported students in the use of technology to enhance their learning.
Dental Services Coordinator
Logistics Health Incorporated
05.2014 - 09.2017
- Resolved customer complaints and issues to drive satisfaction.
- Coordinated service teams to achieve successful completion of service projects.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Efficiently assisted service providers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Sales and Support Specialist
Centurylink
06.2011 - 05.2014
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
Central High School
La Crosse, WISkills
- Customer Service and Assistance
- Building Rapport and Trust
- Effective Customer Communication
- Sales Records Management
- Billing and Accounting Support
- Microsoft Excel
Accomplishments
- Multiple Sales and Leadership Awards
- Multiple Promotions
Timeline
Learning Ambassador
Amazon
12.2017 - 07.2022
Dental Services Coordinator
Logistics Health Incorporated
05.2014 - 09.2017
Sales and Support Specialist
Centurylink
06.2011 - 05.2014
High School Diploma -
Central High School