David Vermillion
Ardmore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Resourceful United States Navy E3 with 4 years of experience as Culinary Specialist providing food service and dining facility management. Accomplished in planning, preparing and serving balanced meals under strict deadlines and budget limitations. Focused on proper food handling, safety procedures and maintaining clean food service and dining environment.
Overview
13
13
years of professional experience
Work History
Dish Network Technician
Dish Network Corp
05.2019 - 10.2021
- Improved customer satisfaction by providing timely and efficient installations of Dish Network systems.
- Enhanced system performance for customers by troubleshooting and resolving technical issues.
- Increased customer retention with excellent communication skills, addressing concerns and answering questions regarding Dish Network services.
- Contributed to team productivity, assisting fellow technicians with complex installations when needed.
- Maintained a high level of product knowledge, staying up-to-date on the latest Dish Network technology and service offerings.
- Ensured optimal signal strength for clients through accurate dish alignment and calibration.
- Delivered thorough training to customers on how to use their new Dish Network equipment and navigate programming options.
Truck Dispatcher
AVERITT EXPRESS
11.2015 - 10.2019
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Reduced fuel costs for company fleet by optimizing routes and monitoring driver performance.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
Customer Service Representative
NuCo2
02.2013 - 04.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Culinary Specialist
U.S. Navy Active Duty
05.2008 - 04.2012
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Designed weekly menus, balancing nutrition, taste, and presentation for an optimal dining experience.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Cooked for 100+ while deployed in Africa.
- Held relationships with the British army while deployed in Afghanistan.
Education
Applied Technology, B.T. - Technology
Rogers State University
Claremore, OK05.2024
Associate of Arts - Business Administration
Ashford University
San Diego, CA05.2014
Skills
- Critical Thinking
- Network Technology
- Production Work
- Preventative Maintenance
- Quality Assurance
- Reading Comprehension
- Customer Service Standards
- Business Development Understanding
- Sales Expertise
- Customer Relations
- Food Services
- Culinary Staff Management
Timeline
Dish Network Technician
Dish Network Corp
05.2019 - 10.2021
Truck Dispatcher
AVERITT EXPRESS
11.2015 - 10.2019
Customer Service Representative
NuCo2
02.2013 - 04.2014
Culinary Specialist
U.S. Navy Active Duty
05.2008 - 04.2012
Applied Technology, B.T. - Technology
Rogers State University
Associate of Arts - Business Administration
Ashford University