DAVID VIGIL

Established strategic direction for start-up retail and e-commerce operations while delivering year-over-year business growth. Aligned day-to-day activities to grow online and retail revenues through marketing promotions and social media marketing. Effectively managed growth initiatives and process improvements to accelerate growth and operational efficiencies. Organized annual and quarterly budgets, oversaw P&Ls to maximize net income.

• Founding member of Cheapies Grocery Outlet and Sunny Mountain Prospectors, LLC
• Leveraged SaaS services to develop online channels resulting in $1.2M over a 24 month period.
• Began manufacturing and wholesale distribution of Grizzly Gold Trap
• Built multiple, independent revenue channels resulting in $1.45M in annual sales revenue
• Integrated online and offline channels using Shopify and SaaS POS solutions.
• Implemented customer rewards program which generated over 17K email for re-marketing efforts.
• Boosted productivity by developing in-house product database which drastically reduced labor hours while improving time-to-market metrics.
• Oversaw social media marketing campaigns and Google Product Ads to increase inventory turnover and market penetration.

Spearheaded BPO’s first remote sales team and collaborated with the outside sales organization to develop additional revenue opportunities by increasing portfolio offer to new and existing clients.

• Designed sales quotas to align compensation around key performance indicator
• Utilized Salesforce to track opportunities, manage the sales funnel and forecast future sales revenue
• Increased sales team activity by integrating telephony solution into Salesforce
• Collaborated with marketing teams to nurtured sales leads and discover new prospects.
• Significantly increased sales funnel opportunities by more than 10x within first two quarters, 187 in total
• Generated over $1.6M in future downstream revenue
• Remote sales team consistently performed 120% above KPI’s.
• Instituted weekly developmental one-on-ones and initiated quarterly reviews
• Presented results to executive team and recommended future initiatives

Led operations for a 220-seat call center within the durable medical equipment industry with direct management responsibilities over HR, Sales, Facilitate and Training department

• Exceeded launch target of $1.5M by 32% with $1.98M in revenues generated
• Achieved profitability within two month of operation
• Surpassed quarterly KPI’s by 21% on average.
• Increased daily customer contact rate by over 50% by implementing predictive dial solution (36 contacts per day to over 55 contacts per day)
• Aligned sales compensation to metric based-quota to aligned with productivity metrics
• Established and oversaw quality assurance program.
• Empowered supervisors through weekly one-on-ones and delegating performance activities
• Conducted quarterly performance reviews with management team while clearly communicating call center performance objectives.
• Collected and analyzed call center statistics and implemented gap planning strategies to bridge performance shortfalls
• Proudly built a customer centric culture with an emphasis on frontline employee development

• Generated sales department sales quotas, led weekly sales forecast meetings, and analyzed sales results to evaluate growth and account penetration
• Grew segment revenues by 55% in six-month period through design and introduction of new account management processes
• Drove sales volume to $25.6M for 16.7% increase versus business rate of nine percent
• Created marketing promotions that generated $1.4M and $2.1M in incremental revenue
• Awarded Dell’s Innovation Award, Vice President’s Award, and multiple Manager of the Quarter