David Villanueva
San Antonio,TX
Summary
Enthusiastic entry-level automotive sales professional knowledgeable about vehicles and eager to develop sales abilities. Hardworking, reliable and professional.
Overview
16
16
years of professional experience
Work History
Asset Protection Investigator
Walmart
San Antonio, Texas
08.2021 - Current
- Conducted investigations into internal and external theft, employee misconduct, and other policy violations.
- Developed relationships with local law enforcement agencies to ensure efficient communication when needed.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided guidance on appropriate responses when dealing with confrontational situations involving customers or personnel.
- Participated in training sessions for new hires on proper asset protection techniques.
- Monitored store surveillance cameras to detect suspicious activity or criminal behavior.
- Teach and train sales associates on process and shrink prevention.
- Analyzed internal reports to determine best approach at mitigating losses and increase profits
- Provided security for employees and customers in the store environment.
Inside Sales Representative
Allstate Corp
Schertz, Texas
04.2020 - 12.2020
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
Dispatcher
Wal Mart DC 6016
New Braunfels, Texas
09.2008 - 10.2020
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Oversaw communications within assigned territories.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Worked with routing specialists, route managers and service department to optimize routes.
- Liaised with customers to provide logistics for drivers and coordinate delivery times.
- Analyzed operational data to identify trends and areas for improvement.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Recorded results of service calls to create report summaries for senior management.
Education
Industrial Maintenance diploma - Industrial Maintenance
Penn Foster Career School
Scranton, PA12-2020
High School Diploma -
Gonzales High School
Gonzales, TX05-2006
Some College (No Degree) - Pharmacy Technician
Penn Foster Career School
Scranton, PASkills
- Building rapport
- Goal oriented
- Persuasion techniques
- Strong negotiation
- Professional demeanor
- Persuasive communication style
- Conflict mediation
- Proficient with [software]
- Competitive
- Relationship building
- Verbal and written communication
- Follow-up skills
- Email and telephone etiquette
- Demonstrating vehicle features
- Friendly and enthusiastic
- Goal setting
- Customer service
Timeline
Asset Protection Investigator
Walmart
08.2021 - Current
Inside Sales Representative
Allstate Corp
04.2020 - 12.2020
Dispatcher
Wal Mart DC 6016
09.2008 - 10.2020
Industrial Maintenance diploma - Industrial Maintenance
Penn Foster Career School
High School Diploma -
Gonzales High School
Some College (No Degree) - Pharmacy Technician
Penn Foster Career School