David Villarin
Fullerton,CA
Summary
Results-driven Parts Manager with expertise in inventory management and operations oversight. Proven ability to optimize processes, enhance vendor relationships, and deliver exceptional customer service.
Overview
9
9
years of professional experience
Work History
Parts Manager
Fleetworks
Santa Fe Springs, CA
01.2022 - Current
- Managed inventory levels to ensure timely availability of parts and supplies.
- Developed and optimized parts ordering procedures for increased efficiency.
- Trained and mentored team members on best practices in parts management.
- Implemented systems for tracking part usage and reducing waste.
- Analyzed vendor performance to negotiate better pricing and service terms.
- Coordinated with service departments to align parts availability with repair schedules.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Enhanced team productivity with regular training sessions on new inventory management software and techniques.
- Fostered culture of continuous improvement, leading to streamlined operations and better teamwork.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Maintained meticulous records of parts warranties, ensuring customers received entitled benefits and fostering trust.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Scheduled utility service providers according to project timelines.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Used computer software to design construction plans and perform calculations.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Parts Counter Person
Sonsray Machinery
Santa Fe Springs, CA
04.2017 - 12.2021
- Managed inventory levels to ensure availability of parts and minimize downtime.
- Assisted customers in identifying and sourcing required machinery components efficiently.
- Processed orders using inventory management system, ensuring accuracy and timely fulfillment.
- Trained new staff on parts cataloging and customer service best practices.
- Implemented quality control measures for received parts, enhancing customer satisfaction rates.
- Developed training materials for ongoing staff education on product knowledge and technical specifications.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Attended trainings on new products and industry trends, increasing knowledge base and staying current within the field.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Maintained extensive understanding of common problems and methods for repair.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Education
Associate - Accounting
Ashworth College
Norcross, GA02.2021
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Forklift operation
- Inventory restocking
- Purchasing strategies
- Customer relations
- Coordinating paperwork
- Staff training
- Operations management
- Performance improvement
- Logistics planning
- Reviewing deliveries
- Obsolescence control
- Problem-solving
- Hardworking and reliable
- Management
- Microsoft office
- Decision-making
- Client relations
- Energetic and positive
- Vendor relationship management
- Schedule management
- Best building practices
- Public speaking
- Operations oversight
- Administrative oversight
Timeline
Parts Manager
Fleetworks
01.2022 - Current
Parts Counter Person
Sonsray Machinery
04.2017 - 12.2021
Associate - Accounting
Ashworth College