David Wagener
Everett,WA
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
Work History
Project Manager
Roto Rooter
01.2022 - 06.2024
- Inspected and investigated residential properties for potential water damage and mold infestations.
- Worked with homeowners insurance on claim details.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Sales Associate
Northwest Motorsport
03.2019 - 01.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Exceeded monthly sales quotas consistently through effective prospecting and lead follow-up strategies.
- Assisted clients in understanding warranty services, ensuring their peace of mind after purchase completion.
- Organized promotional events at dealership to increase brand awareness and drive traffic.
- Established long-term relationships with clients through excellent communication skills, fostering loyalty towards the dealership brand over time.
- Stayed up-to-date on industry trends and product knowledge, becoming a trusted resource for customers.
- Resolved customer complaints professionally, maintaining a positive reputation within the community.
- Developed strong rapport with customers, resulting in repeat business and referrals.
Area Manager
Spectra Broadband
12.2010 - 03.2019
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Transformed underperforming teams into productive, profitable teams.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
Education
No Degree - Journalism
University of Nevada - Reno
Reno, NVHigh School Diploma -
Sparks High School
Sparks, NV06.2004
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
- Project tracking
- Strategic Planning
- Schedule Management
- Customer Relations
- Client Relations
- Staff Management
- Work flow planning
- Advanced problem solving
- Document Management
- Scope Management
- Strong Communication Skills
- Structural Drying Techniques
- Organizational abilities
- Adaptability to Change
Timeline
Project Manager
Roto Rooter
01.2022 - 06.2024
Sales Associate
Northwest Motorsport
03.2019 - 01.2022
Area Manager
Spectra Broadband
12.2010 - 03.2019
No Degree - Journalism
University of Nevada - Reno
High School Diploma -
Sparks High School
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