Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Walker

Union Springs,NY

Summary

Dynamic account manager with a proven track record at Pivotel, excelling in client relations and customer service. Leveraged strong diagnostic skills to resolve complex issues, enhancing client satisfaction and retention. Adept in teamwork and collaboration, with proficiency in Microsoft Excel, driving successful outcomes and maintaining a clean driving record.

Overview

30
30
years of professional experience

Work History

Account Manager

Pivotel
03.2005 - 06.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Technician

Nortel Networks
06.1995 - 02.2005
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Education

No Degree - Criminal Justice

SUNY Broome Community College
Binghamton, NY

High School Diploma -

Norwich High School
Norwich

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Clean driving record
  • Microsoft word
  • Excel

Timeline

Account Manager

Pivotel
03.2005 - 06.2025

Technician

Nortel Networks
06.1995 - 02.2005

No Degree - Criminal Justice

SUNY Broome Community College

High School Diploma -

Norwich High School

Similar Profiles

CREATE PROFILE