David Ward
West Palm Beach,FL
Summary
Accomplished Restoration Supervisor adept in prioritizing calls and providing constructive feedback, significantly enhancing customer satisfaction. Expert in managing resources to boost productivity, with a proven track record in staff training and reducing waste, aligning department goals with sales targets through strategic customer care and project management.
Overview
27
27
years of professional experience
Work History
911 Call Taker
Florida Highway Patrol
08.2017 - 04.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
Restoration Supervisor
Kennedy Restoration
03.1992 - 08.2015
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Braintree High School
Braintree, MA05.1986
Skills
- Prioritizing Calls
- Job Assignments
- Constructive Feedback
- Information Documentation
- Customer Experience
- Customer Care
Timeline
911 Call Taker
Florida Highway Patrol
08.2017 - 04.2019
Restoration Supervisor
Kennedy Restoration
03.1992 - 08.2015
High School Diploma -
Braintree High School
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