Summary
Overview
Work History
Education
Skills
Community Service
Languages
Affiliations
References
Timeline
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David Wen

David Wen

Los Angeles,USA

Summary

As a UCLA Sociology student with expertise in data analysis, problem-solving, and human behavior dynamics, I bring a unique perspective to innovation-driven environments. My skills in report analysis, first-principles thinking, and operational efficiency help optimize systems and improve decision-making. With experience in customer experience, process improvement, and adaptability, I excel at identifying inefficiencies and driving scalable solutions. I'm eager to apply my communication, research, and organizational skills to business operations, market research, customer relations, or strategic development while remaining enthusiastic and quick to learn new fields.

Overview

8
8
years of professional experience

Work History

Part Time Delivery Driver

Uber Eats
Los Angeles, California
04.2023 - 01.2025
  • Adhered to food safety and sanitation standards to reduce risks
  • Managed customer inquiries and complaints with timeliness and professionalism
  • Logged deliveries and other information in the company database
  • Participated actively in team meetings to provide feedback or suggestions for improvement
  • Continuously updated knowledge of new products, promotions, and menu changes
  • Checked orders before delivery for accurate quantities and charges
  • Developed effective communication skills with customers by providing updates on their order status and responding promptly to inquiries
  • Maintained cleanliness of the delivery vehicle both inside and out at all times

Community Service Volunteer

US VETS INGLEWOOD
Inglewood, CA
01.2023 - 02.2023
  • Used social media and other tools to engage and share information with the community
  • Participated in fundraising campaigns to benefit local charities
  • Promoted volunteerism through participation in community-wide events and contact with local media
  • Implemented recruitment plans in the community through group contracts, media, and individual contracts
  • Assisted with monthly food drives to benefit local food banks
  • Documented individual donations by completing forms and recording donated amounts and donor contact information

Cashier

Home Cooking
Chino Hills, California
01.2022 - 06.2022
  • Provided efficient and courteous service to customers
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Resolved and de-escalated issues to address customer concerns

Customer Service Assistant

Hsi Lai Temple
Hacienda Heights, California
06.2017 - 12.2017
  • Kept records of customer interactions, transactions, and complaints to improve service
  • Responded promptly to customer inquiries and requests via phone, email, and in person
  • Utilized knowledge of product lines and services to provide detailed information to customers
  • Delivered exceptional customer service by providing technical support and resolving customer complaints quickly and efficiently
  • Generated weekly sales reports using Microsoft Excel software
  • Greeted and checked in customers for scheduled meetings
  • Managed the daily operations of the store in the absence of management

Education

Bachelor of Arts (B.A.) - Sociology

University of Los Angeles
Los Angeles, California, USA
06.2025

Skills

  • Problem-Solving
  • Collaboration
  • Adaptability
  • Work ethic
  • First-Principles Thinking
  • Time management
  • Eager to learn
  • Report analysis
  • Update records
  • Outgoing and friendly
  • Basic math skills
  • Active listening
  • Attention to detail
  • Ability to multitask
  • Positive attitude
  • Customer experience

Community Service

Community Service Volunteer, US VETS INGLEWOOD, Inglewood, CA, 01/23, 02/23, Used social media and other tools to engage and share information with the community., Participated in fundraising campaigns to benefit local charities., Promoted volunteerism through participation in community-wide events and contact with local media., Implemented recruitment plans in the community through group contracts, media, and individual contracts., Assisted with monthly food drives to benefit local food banks., Documented individual donations by completing forms and recording donated amounts and donor contact information.

Languages

  • English
  • Mandarin
  • Cantonese

Affiliations

  • Skydiving
  • Scientific movies
  • Traveling
  • Exploring

References

References available upon request.

Timeline

Part Time Delivery Driver

Uber Eats
04.2023 - 01.2025

Community Service Volunteer

US VETS INGLEWOOD
01.2023 - 02.2023

Cashier

Home Cooking
01.2022 - 06.2022

Customer Service Assistant

Hsi Lai Temple
06.2017 - 12.2017

Bachelor of Arts (B.A.) - Sociology

University of Los Angeles

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