David West
Ocala,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Sale Agent
Assurance IQ
02.2021 - Current
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of Medicare products or services to promote sales and health within Elderly
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Medicare Specialist
Senior Solutions Insurance Agency
07.2019 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- I developed medicare programs as well as processes while keeping compliant with CMS standards.
- Creating scripts and training programs for all to follow.
- I built the Medicare department from the ground up.
Construction Worker
Greater Western Fence & Supply
01.2020 - 07.2020
- Installed metal and wooden fences and privacy borders.
- Used hand tools and instruments to take measurements.
- Joined, raised and secured fence segments in place.
Medicare Sales Agent
SelectQuote Senior
08.2016 - 07.2020
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Conducted annual reviews of existing policies to update information.
- Remained impartial in order to advise clients based on circumstances.
Kitchen Staff Member
Pizzaria Replublica Neoplatin
08.2015 - 01.2019
- Made food according to standard recipes with requested changes for customer satisfaction.
- During this period i worked at about 6 restaurants and ran 2 pizza places.
- I had done everything from front counter to management closing for the night to cooking and cleaning the places after.
- I spent many years working multiple jobs juggling the kitchen industry
Education
High School Diploma -
Oneida High School
Oneida, NY06.2012
Skills
- Inquiry Requests
- Onsite Product Demonstrations
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Needs Assessment
- Hand and Power Tool Operation
- Physical Strength and Stamina
- Safety-First Mentality
Certification
- Licensed Medicare Representative - 5 years certified
- Health Insurance License - Held in 12 states for 5 years
Timeline
Sale Agent
Assurance IQ
02.2021 - Current
Construction Worker
Greater Western Fence & Supply
01.2020 - 07.2020
Medicare Specialist
Senior Solutions Insurance Agency
07.2019 - Current
Medicare Sales Agent
SelectQuote Senior
08.2016 - 07.2020
Kitchen Staff Member
Pizzaria Replublica Neoplatin
08.2015 - 01.2019
High School Diploma -
Oneida High School
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