DAVID WHEATON
Torrington
Summary
Operation Support Specialist with extensive experience at Becton Dickinson, specializing in Lean Manufacturing and employee training. Proven ability to boost productivity through teamwork and process optimization. Focused on delivering high-quality customer service and maintaining operational excellence.
Overview
28
28
years of professional experience
Work History
Operation Support Specialist
Becton Dickinson
Canaan
09.2022 - Current
- Trained staff on proper use of operational systems and procedures as needed.
- Provided guidance on best practices for operations support personnel when needed.
- Collaborated with multiple teams across the organization to ensure smooth delivery of services.
- Trained new employees on job duties, processes, procedures, and safety protocols.
- Implemented Lean Manufacturing principles such as 5S and Kaizen events.
- Provided guidance and support to team members in order to improve productivity.
Machine Operator
Becton Dickinson
Canaan
06.2020 - 09.2025
- Inspect finished workpieces to ensure conformance with specifications.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Carry out regular safety checks on machinery prior to operation.
- Unload finished products from machines onto conveyors or other transport systems.
- Troubleshoot malfunctions in equipment or processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
Machine Operator
CorTech Temp Service
Canaan
03.2020 - 06.2025
- Inspect finished workpieces to ensure conformance with specifications.
- Carry out regular safety checks on machinery prior to operation.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Unload finished products from machines onto conveyors or other transport systems.
- Troubleshoot malfunctions in equipment or processes.
Owner/Operator
WheatonWorks
Torrington
04.2007 - 09.2022
- Responsibilities
- Handyman, basic home repairs, caretaking, odd jobs, delivery
- Skills Used: use of hand tools and power tools, customer service skills, scheduling, time management
Service Advisor
Northwest Hills Chevrolet
Torrington
10.2019 - 02.2020
- Customer Service, Technician management, phones, paperwork, payroll, warranty management.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
Driver
Santoro's Cleaners
Winsted
08.2017 - 10.2019
- Load and unload stock, driver for multiple vehicles, pull orders, delivery
- Drove 500 miles per week
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Adhered to company policies and procedures related to safety and security standards.
Service Advisor/Assistant Service Manager
Torrington Hyundai
Torrington
02.2014 - 02.2017
- Customer Service, Assisting Service Manager, Sales, Vehicle Maintenance Advisor.
- Scheduled service for customers for their vehicles and worked with customers as they needed as repairs are being made.
- Bronze and Silver Hyundai certified.
- Conducted Warranty Pre Approvals.
Salesperson
Torrington Ford Lincoln
Torrington
04.2012 - 02.2014
- Responsibilities
- Car sales, customer Service. Internet Sales.
Barista / Manager
Coffee Corner
Winsted
01.2008 - 04.2012
- Responsibilities
- Customer Service, Food Prep, Manage personnel, payroll, Human Resources
Nital Etch Operator/Inspector
SKF
Winsted
01.2006 - 08.2007
- Responsibilities
- Ran balls for ball bearings thru an etch process to visually inspect for discrepancy between rough and finish lap operations.
Machine Operator/Setup
Alcoa
Winsted
01.2005 - 12.2005
- Responsibilities
- Setup an run ex cellos, and Surface Grinders to make blades and veins for turbine engines. Commercial and Military
Store Manager
Monro Muffler
Torrington
01.2002 - 01.2005
- Responsibilities
- Started out as a lube tech, moved into management within 6 months.
- Ran my own store for six months.
- Human Resources, payroll, schedule work day for employees
Tank Crewmember
U.S. Army
Fort Riley
09.1997 - 09.2001
- Responsibilities
- Did everything from drive M1A1 tanks to command, daily military duties
- Skills Used: leadership skills, team work skills.
Education
High School Diploma -
Northwestern Regional 7
Winsted01.1996
Skills
- Use of hand tools and power tools
- Customer service skills
- Scheduling
- Time management
- Leadership skills
- Teamwork skills
- Management
- Computer
- Maintenance
- Machine operation
- Fork truck
- Sales
- Employee training
- Operational procedures
- Lean manufacturing
- Data analysis
- Quality control
- Machinery maintenance
- Process improvement
- Problem solving
- Team building
- Documentation management
Military Service
Army, United States, E-5, 09/01/97, 09/01/01, 19K - tank crew member
Timeline
Operation Support Specialist
Becton Dickinson
09.2022 - Current
Machine Operator
Becton Dickinson
06.2020 - 09.2025
Machine Operator
CorTech Temp Service
03.2020 - 06.2025
Service Advisor
Northwest Hills Chevrolet
10.2019 - 02.2020
Driver
Santoro's Cleaners
08.2017 - 10.2019
Service Advisor/Assistant Service Manager
Torrington Hyundai
02.2014 - 02.2017
Salesperson
Torrington Ford Lincoln
04.2012 - 02.2014
Barista / Manager
Coffee Corner
01.2008 - 04.2012
Owner/Operator
WheatonWorks
04.2007 - 09.2022
Nital Etch Operator/Inspector
SKF
01.2006 - 08.2007
Machine Operator/Setup
Alcoa
01.2005 - 12.2005
Store Manager
Monro Muffler
01.2002 - 01.2005
Tank Crewmember
U.S. Army
09.1997 - 09.2001
High School Diploma -
Northwestern Regional 7
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