David White
San Jose,United States
Summary
Dedicated server with over 15 years of experience in the restaurant industry, consistently enhancing guest satisfaction through attentive service and strong interpersonal skills. Proven ability to foster relationships with guests and team members, contributing to a positive dining environment. Committed to upholding the highest restaurant standards while delivering exceptional experiences.
Overview
19
19
years of professional experience
Work History
Sales Associate
Total Wine & More
San Jose
08.2022 - Current
- Educated customers about products and services effectively.
- Gained comprehensive knowledge of products to assist customer decision-making.
- Met established targets for retail sales, profit margins, and winery performance metrics.
- Ensured store visuals aligned with corporate merchandising standards.
- Executed point-of-sale duties with consistent enforcement of policies relating to minors.
- Ensured compliance with established safety protocols in retail environments.
Fine Dining Server
IChina
Santa Clara, CA
08.2021 - 03.2022
- Enhanced guest experiences using comprehensive food and beverage menu expertise.
- Upsold food and beverages by anticipating diners' needs and preferences.
- Processed customer orders attentively, ensuring precision and adherence to dietary preferences.
- Coordinated with kitchen team to design safe and flavorful options for dietary restrictions.
- Conducted timely check-ins to ensure guests' overall satisfaction.
- Addressed and resolved customer complaints with professionalism and patience.
- Implemented and adhered to health and safety protocols to ensure a safe dining environment.
- Performed daily tasks for opening, closing, and shift transitions to maintain efficient operations.
Banquet Sales Manager
Maggiano's Little Italy
San Jose, CA
10.2019 - 09.2020
- Built relationships with customers and the community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements, and exceed team goals.
- Managed accounts to retain existing relationships and grow the share of business.
- Achieved established KPIs for the company, regional team, and individual performance through teamwork and a focus on customers.
Banquet Sales Assistant
Maggiano's Little Italy
San Jose, CA
10.2018 - 07.2019
- Assisted customers with prompt and polite support in person and via telephone.
- Greeted clients and guests in a professional manner.
- Built strong customer relationships through active listening.
- Drafted standard communications, generated reports, and responded to information inquiries within designated responsibilities.
Accounting Assistant
Maggiano's Little Italy
San Jose, CA
07.2018 - 09.2018
- Maintained and organized files by keeping accounts payable records up to date.
- Reviewed general ledger entries to enhance accuracy and reduce significant errors.
- Performed analysis on discrepancies to ensure accurate financial documentation.
- Handled day-to-day accounting processes to drive financial accuracy.
Server
Maggiano's Little Italy
San Jose, CA
07.2006 - 11.2017
- Delivered high-quality guest experiences utilizing comprehensive food and beverage knowledge.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Processed all forms of payments, and ensured proper money-handling protocols were followed.
- Trained new employees on restaurant procedures.
Education
Some College (No Degree) - Music And Business
Southwestern Community College
Creston, IASkills
- Safe Food Handling
- Guest Engagement
- Order Management
- Menu presentation
- Suggestive Selling
- Exceptional customer service
- Transaction Processing
- POS system operations
Timeline
Sales Associate
Total Wine & More
08.2022 - Current
Fine Dining Server
IChina
08.2021 - 03.2022
Banquet Sales Manager
Maggiano's Little Italy
10.2019 - 09.2020
Banquet Sales Assistant
Maggiano's Little Italy
10.2018 - 07.2019
Accounting Assistant
Maggiano's Little Italy
07.2018 - 09.2018
Server
Maggiano's Little Italy
07.2006 - 11.2017
Some College (No Degree) - Music And Business
Southwestern Community College
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