Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Awards
Generic
David Wilcox

David Wilcox

Managing Owner/Pickleball Pro
Harker Heights,TX

Summary

Experienced operations leader with a strong background in facility management, staff training, budget oversight, and customer service. Known for building effective teams, improving processes, and maintaining safe, high-performing environments.

Overview

6
6
Certification
29
29
years of professional experience

Work History

Owner/Operator of Heights Athletic Club

Heights Athletic Club
Harker Heights, TX
09.2022 - Current
  • Directed daily facility operations, ensuring smooth member experience and consistent service delivery.
  • Managed staff scheduling, training, and performance standards across front desk and fitness floor teams.
  • Oversaw membership billing, account updates, and payment reconciliation with accuracy.
  • Coordinated equipment maintenance, repairs, and vendor service to support safe operations.
  • Implemented class schedules, program changes, and space allocation to maximize facility usage.
  • Resolved member concerns promptly, strengthening retention and service quality.
  • Monitored budgets, expenses, and purchasing decisions to maintain financial control.
  • Enforced safety procedures and facility policies to support compliant, secure operations.
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior services and products to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional a corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Operated with safety and skill to avoid accidents and delays.

Owner/Operator of Dynamite Pickleball

Dynamite Pickleball
Santa Barbara, CA
08.2020 - Current
  • Directed daily facility operations, maintaining court readiness, equipment standards, and customer experience.
  • Managed scheduling, bookings, and event coordination to support smooth pickleball program delivery.
  • Oversaw staff hiring, training, and performance expectations to strengthen service consistency.

Pickleball Teaching Pro

Self Employed
Harker Heights, TX And Santa Barbara, CA
08.2020 - Current
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Taught over 5000 people how to play pickleball. Taught brand new beginners to highly advanced tournament players.

Executive Director and Managing Owner

Tropicana Student Living
Santa Barbara, CA
07.2002 - 12.2023
  • Directed student living operations, aligning leasing, resident services, and staff performance with property objectives.
  • Oversaw budgeting, forecasting, and expense control to support financial stability across residential communities.
  • Implemented resident experience initiatives that improved service consistency and strengthened community engagement.
  • Led hiring, training, and coaching efforts for onsite teams to maintain service standards and accountability.
  • Monitored occupancy trends and leasing activity, adjusting strategies to support demand and retention goals.
  • Coordinated compliance, safety, and facility readiness practices to protect residents and maintain operational integrity.
  • Streamlined cross-functional workflows between housing, maintenance, and administrative teams to improve response times.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
  • Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Represented organization to local public by giving presentations and speeches and participating in community events.
  • Developed strategic partnerships with key stakeholders to expand the organization's reach and influence.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
  • Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
  • Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
  • Presented regularly at conferences or industry events showcasing the accomplishments of the organization.
  • Boosted team productivity and morale by developing comprehensive employee training and development program.
  • Led organization through significant transition period, maintaining stability and focus on strategic goals.
  • Managed financial, operational and human resources to optimize business performance.

Area Coordinator of Residence Life

University Of Northern Colorado
Greeley, CO
07.1999 - 07.2002
  • Directed residence life operations, ensuring policy compliance and consistent student support.
  • Coordinated student conduct responses, documenting incidents and resolving concerns promptly.
  • Supervised resident assistants, providing coaching, feedback, and performance guidance.
  • Managed crisis response efforts, collaborating with campus partners during emergencies.
  • Monitored hall operations, maintaining accurate records and daily administrative workflows.
  • Advised students on housing concerns, conflict resolution, and community expectations.
  • Improved staff communication through meetings, training sessions, and follow-up accountability.
  • Monitored key performance indicators to identify areas for improvement and implement necessary changes.
  • Organized successful events and initiatives, promoting community engagement and increasing brand visibility.
  • Boosted employee morale with regular recognition of achievements and personalized feedback.
  • Assisted students with transition to college, financial concerns, stress management, study skills and selecting majors.

Hall Director

University Of Northern Colorado
Greeley, CO
06.1997 - 07.1998
  • Directed residence hall operations, ensuring safe, inclusive living environments and consistent policy enforcement.
  • Supervised resident assistants, providing coaching, scheduling, and performance feedback to strengthen staff effectiveness.
  • Coordinated student conduct responses, documenting incidents and facilitating accountability meetings with residents.
  • Managed crisis intervention efforts, responding to emergencies and connecting students with campus support resources.
  • Developed community-building programs, promoting student engagement, belonging, and retention within residence communities.
  • Collaborated with campus partners to address maintenance, safety, and student support concerns quickly.
  • Evaluated hall trends and student issues, using findings to improve residence life processes and outcomes.
  • Trained student staff on policy compliance, conflict resolution, and residential education practices.
  • Strengthened campus partnerships by collaborating with various departments to enhance the overall residential experience.
  • Managed budgets and resources efficiently to provide high-quality services within allocated funds.
  • Organized large-scale events such as orientation sessions or open houses for prospective students and their families.
  • Assisted in crisis management situations by providing support, resources, and appropriate referrals when necessary.
  • Improved facility management through regular inspections, maintenance coordination, and timely response to issues.
  • Collaborated with other staff members for successful event planning, team building, and student engagement initiatives.
  • Oversaw the recruitment process for new resident assistants, ensuring proper training and support for their roles.
  • Served as a liaison between residents and facilities management staff to ensure prompt resolution of maintenance requests or concerns.

Education

Master of Arts - Educational Leadership And Management

University of Northern Colorado
Greeley, CO
08-1998

Bachelor of Arts - Recreation Administration

University of Northern Colorado
Greeley, CO
05-1997

Skills

  • Operations management
  • Business planning
  • Personnel management
  • Operations oversight
  • Contract negotiation
  • Hiring
  • Recruiting
  • Budget development
  • Cost management
  • Payroll processing
  • Sales negotiation
  • Sales strategy
  • Negotiation
  • Client management
  • Marketing strategy
  • Marketing expertise
  • Community outreach
  • Brand management
  • Reporting documentation
  • Operational reporting
  • Membership growth
  • Vendor negotiation
  • Strategic planning
  • Customer service
  • Schedule management
  • Work ethic
  • Dependable reliability
  • Customer service
  • Customer focus
  • Schedule coordination

Accomplishments

  • Wall Street Journal published a story of "Management Matters" highlighting our huge accomplishments at Tropicana Gardens. We had 103% occupancy during 2009-2010 school year, when our competitor in a closer proximity to campus only had a 70% occupancy to open the school year. This was during the 2008 economic crisis. We later ended up acquiring this property, and within one year, changed their occupancy from 39% percent occupancy to over 100%.
  • Earned over 100 medals that I earned from various pickleball competitions across the US.
  • Successfully put on over 100 Pickleball Tournaments.
  • Taken 3 international Pickleball Trips with over 35 people in attendance.

  • Moved up from Student, to RA, to Assistant Hall Director, to Hall Director, to Area Coordinator at UNC.
  • Moved up from Director of Res Life, to Executive Director, to Managing Owner at Tropicana Student Living.
  • Purchased and ran an Athletic Club, with 13 pickleball courts, 5 tennis courts, 8000 sq. ft Fitness area, restaurant, and Salt water swimming pool at Heights Athletic Club.
  • Father of 7 kids, 4 biological kids, 3 adopted kids (2 from Ethiopia, 1 from China).
  • Married for over 28 years.

Certification

- High School Basketball Official

- High School Football Official

- IPTPA Level 1 and Level 2 Pickleball Coach

- First Aid/CPR

- Pickleball Referee

- Certified Pickleball Tournament Director

Interests

- I love playing sports, especially Pickleball

- I love attending my kids sporting events

- I love playing board games with my family, watching movies and fun TV series

- I love to travel

- I love coaching and helping others improve at the sports they love

- I love learning, and being coached myself I consider myself a life long learner

- I love event planning, and hosting/planning tournaments

Timeline

Owner/Operator of Heights Athletic Club

Heights Athletic Club
09.2022 - Current

Owner/Operator of Dynamite Pickleball

Dynamite Pickleball
08.2020 - Current

Pickleball Teaching Pro

Self Employed
08.2020 - Current

Executive Director and Managing Owner

Tropicana Student Living
07.2002 - 12.2023

Area Coordinator of Residence Life

University Of Northern Colorado
07.1999 - 07.2002

Hall Director

University Of Northern Colorado
06.1997 - 07.1998

Master of Arts - Educational Leadership And Management

University of Northern Colorado

Bachelor of Arts - Recreation Administration

University of Northern Colorado

Awards

- Resident Assistant of the Year at UNC Campus (UNC 1996)

- Program of the Year "101 Ways to have Make Love, Without Doing It" (UNC 1996)

- Assistant Hall Director of the Year at UNC Campus (UNC 1998)

- Hall Director of the Year at UNC Campus (UNC 1999)

- Earned over 100 medals at local, regional, and National Pickleball Competitions in the following events: Singles, Skinny Singles, Men's Doubles, and Mixed Doubles. (2019 - Present)

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David WilcoxManaging Owner/Pickleball Pro
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