David Williams
Chesapeake,VA
Summary
Professional with strong background in service delivery and client management. Skilled in problem-solving, process improvement, and customer support. Known for fostering team collaboration and driving results. Flexible and reliable, with expertise in communication, time management, and adaptability. Looking to secure a position as a valued member of an organization that will leverage my skills, educational accomplishments and leadership abilities to continue personal growth and advancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mechanical Services Specialist Account Manager
ACI Atlantic Constructors
02.2024 - Current
- Enhanced business development and client relationships by providing exceptional service and addressing concerns promptly.
- Coordinated service efforts for improved operational efficiency and client satisfaction.
- Communicate effectively with both internal and external customers.
- Evaluate local performance in customer satisfaction, provide leadership for performance enhancement and proactive resolution of issues.
- Facilitate a team selling approach and ensure support resources are in place to develop business.
Account Developer
Damuth Trane
06.2018 - 07.2023
- Collaborated with cross-functional teams to ensure successful implementation of initiatives
- Created presentations showcasing the features and benefits of company products and services
- Focused on sale of Service Agreements & BAS/ Facilitated Service Agreement Renewal through CRM
- Developed relationships, established trust, identified/qualified opportunities and constructed strategic plans for expanding existing/new customer base within assigned territory
- Prospected new customers utilizing the machine history file, start-up reports, BAS installation list and press announcements
- Performed a daily review of the Service Call report to determine if there are any follow up actions or opportunities
Account Manager
Murray Supply Company, MORSCO
09.2016 - 08.2017
- Formulated and lead sales strategy for Hampton Roads Territory
- Identified up-sell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits
- Built personal connections with prospective clients that resulted in new business
- Managed/maintained excellent client relations
- Responded to clients needs, consistent with our client's standards, culture, and business practices
- Consulted with manager to identify/implement solutions to problems
Account Manager
W.W. Grainger
01.2014 - 05.2016
- Developed and executed plan to grow Virginia Beach market
- Identified/acquired new clients and expanded on lasting relationships that positioned the company as the preferred supplier
Account Manager
Lincare INC
10.2012 - 09.2013
- Managed all aspects of client relationships by uncovering needs and delivering solutions
- Demonstrated benefits of proprietary inventory control software available to clients to improve efficiency
- Performed role as a trusted advisor to identify medical advantages of medical supplies to achieve the best outcome for specific patient needs
- Supported Medical Practices and patients by providing needed medical supplies
Education
Bachelor Of Science (B.S.) - Economics
Pfeiffer University
Misenheimer, NC12.2011
Skills
- Product Advertising
- Account Updates, Analysis and Development
- Communication
- Contract Negotiation
- Customer service
- CRM
- Integrity
- Loyalty
- Team Player
- Client relations
Accomplishments
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Certification
OSHA 10 General Industry Safety and Health
Timeline
Mechanical Services Specialist Account Manager
ACI Atlantic Constructors
02.2024 - Current
Account Developer
Damuth Trane
06.2018 - 07.2023
Account Manager
Murray Supply Company, MORSCO
09.2016 - 08.2017
Account Manager
W.W. Grainger
01.2014 - 05.2016
Account Manager
Lincare INC
10.2012 - 09.2013
OSHA 10 General Industry Safety and Health
Bachelor Of Science (B.S.) - Economics
Pfeiffer University
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