David Williams
Palm Coast,FL
Summary
Customer service expert specializing in RV systems and construction, with extensive experience collaborating with OEMs and vendors. Skilled in warranty policy, legal-risk prevention, and escalated case management. Delivers clear communication, fosters strong customer relationships, and ensures fair outcomes while maintaining professional boundaries.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Ironsides Lawn Service
Palm Coast, FL
06.2023 - Current
- Oversaw daily lawn care operations and coordinated crew scheduling, enhancing service delivery efficiency.
- Developed customized lawn care plans based on customer needs.
- Provided customer service and promptly resolved client inquiries, fostering positive client relationships.
- Streamlined workflow processes to improve service delivery and reduce turnaround time.
- Instructed new employees on safety protocols and equipment use to promote a safe work environment.
- Operated and maintained landscaping equipment and tools effectively.
- Maintained equipment and vehicle in good working order to prevent breakdowns and service delays.
- Coordinated customer appointments for lawn care services with customers for lawn care services.
Customer Service Warranty Supervisor
Heartland RV
Elkhart , IN
03.2017 - 04.2025
- Supervised customer service team, fostering a culture of high-quality support and ensuring team alignment with service standards.
- Managed customer inquiries regarding warranty coverage and claims status.
- Resolved escalated customer disputes promptly, maintaining positive relationships and minimizing customer dissatisfaction.
- Managed daily operations, addressing customer inquiries and resolving issues to enhance customer satisfaction.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Trained team members on warranty procedures and best practices.
- Developed training materials for new warranty staff to enhance service knowledge.
- Trained new staff on company policies and customer interaction techniques.
- Implemented process improvements to streamline customer service workflows effectively.
- Collaborated with management to align service strategies with organizational goals.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Service Advisor
La Mesa RV
Sanford, Florida
06.2018 - 12.2019
- Guided customers through service inquiries and vehicle maintenance needs, resulting in improved customer satisfaction.
- Coordinated with technicians to resolve customer concerns quickly, leading to faster service response times.
- Provided detailed explanations of services and repair options to clients.
- Communicated status updates to customers throughout service process, ensuring transparency and trust.
- Prepared and verified service orders for accuracy to streamline service process.
Education
Associate of Applied Science - Business Management
University of Phoenix
Tempe, AZSkills
- Warranty Process and Procedures
- Strong Customer Service
- Workflow optimization
- Team leadership
- Employee training
- Time Management
- Conflict Resolution
- Communication skills
References
References available upon request.
Timeline
Owner/Operator
Ironsides Lawn Service
06.2023 - Current
Service Advisor
La Mesa RV
06.2018 - 12.2019
Customer Service Warranty Supervisor
Heartland RV
03.2017 - 04.2025
Associate of Applied Science - Business Management
University of Phoenix