David Wilson
Mesa,Arizona
Summary
I am a talented team leader that is responsible and proficient in handling money, restocking products and resolving customers issues. I have a history of keeping work areas clean, neat and professionally arranged. I strive to be someone that's dependable when it comes to completing tasks to meet the teams goal. Overall my excellent problem solving skills combined with my attentive nature makes me a successful worker in any work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Certified Trainer
Chick-fil-A
10.2023 - Current
- Supervised team members to confirm compliance with set procedures and requirements.
- Developed effective improvement plans in alignment with goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, flexibility, and strong costumer service skills.
- Managed multiple stations simultaneously by prioritizing tasks effectively.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Cashier, Customer Service, Stocker
Safeway
08.2022 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally.
- Prevented store loss by monitoring potential theft and fraud situations in store.
- Contributed to the store success by maintaining high standards of cleanliness throughout the store.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Accurately verified legitimacy of personal identifications during alcohol and tobacco sales.
Education
No Degree - Computer And Information Sciences
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05.2025
High School Diploma -
Mesa High School
Mesa, AZ05.2023
Skills
- Training and coaching
- Customer Service
- Product restocking
- Customer Assistance
- Money Handling
- Conflict Resolution
- Refunds and exchanges
- Cleaning and sanitizing
- Liquor regulations and compliance
- Fraud Prevention Awareness
Certification
- Awarded the NRF Customer Service & Sales Certification
- Awarded the Certificate of Arizona Technical Skills Standards
- Food Handlers Card
- Honors Student
- President's Honors List
References
- Michelle (Safeway Manager): 480-825-8127
- Samira (Chick-Fil-a Manager): 480-787-7490
Timeline
Certified Trainer
Chick-fil-A
10.2023 - Current
Cashier, Customer Service, Stocker
Safeway
08.2022 - 09.2023
No Degree - Computer And Information Sciences
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Mesa High School